User Agreement

Home User Agreement

PayNow UK, LTD
1st Floor (North) Devonshire House Devonshire Street
London, UK W1W 5DS

 

This user agreement will be effective as to all users on January 1st, 2017.

ABOUT YOUR LOCK TRUST ACCOUNT

Welcome to Lock Trust!

This user agreement is a contract between you and Lock Trust, Inc (LT). that governs your use of your Lock Trust account and the Lock Trust services. It applies to U.S. Lock Trust accounts only. For an individual to open a U.S. Lock Trust account and use the Lock Trust services, you must be a resident of the United States or one of its territories and at least 18 years old, or the age of majority in your state of residence.  For a business to open a U.S. Lock Trust account and use the Lock Trust services, the business must be organized in, operating in, or resident of, the United States or  one of its territories.

By opening and using a Lock Trust account, you agree to comply with all of the terms and conditions in this user agreement, so please read all of the terms and conditions carefully. You also agree to comply with the following additional policies and each of the other agreements on the Legal Agreements page that apply to you:

  • Privacy Policy
  • Lock Trust Acceptable Use Policy
  • Electronic Communications Delivery Policy (E-Sign Disclosure and Consent)

Please read carefully all of the terms of these policies and each of the other agreements that apply to you.

Lock Trust may amend this user agreement at any time by posting a revised version on our website. The revised version will be effective at the time LT post it. If we change the user agreement in a way that reduces your rights or increases your responsibilities, we will provide you with 30 days’ prior notice by posting notice on the Policy Updates page of our website.

Opening an Account

LT know people use Lock Trust for different reasons. Some people use it to send or receive money from friends and family. Other people use it to buy and sell things online or in stores. Still others run full-time online businesses using a Lock Trust account to accept payments. We offer two types of accounts: personal accounts and business accounts.

All Lock Trust accounts let you do things like:

  • Send and receive
  • Buy things online, using mobile devices or in stores.
  • Pay using your debit card, credit card, bank account, Lock Trust balance or other payment methods.
  • Accept debit card, credit card, bank account, Lock Trust balance or other payment methods.

You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access your Lock Trust account and the Lock Trust services. You are responsible for keeping your mailing address, email address and other contact information up-to-date in your Lock Trust account profile.

Personal accounts

If you primarily need to make purchases and send money to family and friends, a personal account is probably right for you.  With a personal account you can do things like:

  • Send and request money from friends a family.
  • Buy goods and services.

You can also use a personal account to receive money for the sale of goods and services, but if you plan to use your Lock Trust account primarily to sell things, you should consider a business account. You can upgrade a personal account to a business account should circumstances change.

Business accounts

LT recommend business accounts for people and organizations that primarily use Lock Trust to sell goods or services or accept donations, even if your business is not incorporated. With a business account, you can do things like:

  • Use a company or business name as the name on your Lock Trust account.
  • Allow up to 200 employees access to some of the features of your Lock Trust account.
  • Sign up for Lock Trust products that meet your business needs.

By opening up a business account or upgrading a personal account to a business account, you certify to us that you are using it primarily for a business or commercial purpose. You also consent to Lock Trust obtaining your personal and/or business credit report from a credit reporting agency at account opening and whenever we reasonably believe there may be an increased level of risk associated with your business account.

In addition, when the activity through your business account reaches certain thresholds or involves certain business segments or activities, you are required by the card networks to agree to a Commercial Entity Agreement to allow you to continue accepting Visa and MasterCard payments. In this case, these Commercial Entity Agreements will apply to any payment processed by Lock Trust on your behalf and will form part of this user agreement.

Closing Your Lock Trust Account

When you close your Lock Trust account, we will cancel any scheduled or incomplete transactions. You must withdraw any Lock Trust balance from your Lock Trust account prior to closing it. You cannot withdraw Lock Trust balances associated with digital gift certificates/cards that are purchased through Lock Trust Digital Gifts and linked to your account as payment methods. However, even without your Lock Trust account, you can still use the codes you received by email when you purchased the gift certificates/cards to make purchases.

You will remain liable for all obligations related to your Lock Trust account even after the Lock Trust account is closed. In certain cases, you may not close your Lock Trust account, including:

  • To evade an investigation.
  • If you have a pending transaction or an open dispute or claim.
  • If your Lock Trust account has a negative balance.
  • If your Lock Trust account is subject to a hold, limitation or reserve.

Link or Unlink a Payment Method

You can link or unlink a debit card, credit card, a U.S. bank account or Lock Trust Credit to your Lock Trust account as a payment method. Please keep your payment method information current (i.e. credit card number and expiration date). If this information changes, we may update it as directed by your bank or card issuer without any action on your part. You may choose to confirm your card, so that we can verify that the card is valid and that you are the card owner. To do this, we may charge a fee to the card. After the card is confirmed, we will immediately refund this amount to the card.

Holding a Lock Trust Balance

 

Money that you receive from other Lock Trust account holders is held as a balance in your Lock Trust account. Any Lock Trust balance you hold represents an unsecured claim against Lock Trust and is not insured by the Federal Deposit Insurance Corporation (FDIC). Lock Trust combines your Lock Trust balance with the Lock Trust balances of other Lock Trust customers and invests those funds in liquid investments in accordance with state money transmitter laws. Lock Trust owns the interest or other earnings on these investments. These pooled amounts are held separate from Lock Trust’s corporate funds, and Lock Trust will neither use these funds for its operating expenses or any other corporate purposes nor will it voluntarily make these funds available to its creditors in the event of bankruptcy.

Adding or Withdrawing Money

 

Adding money

 

You may transfer money to your Lock Trust balance from any bank account linked to your Lock Trust account by requesting an electronic transfer from your bank account. You don’t need a Lock Trust balance to send money or buy something using your Lock Trust account.  You may use the payment methods linked to your Lock Trust account to fund transactions you make using your Lock Trust account.

Withdrawing money

 

If you have a Lock Trust balance, you may withdraw it by:

  • Transferring it to a bank account linked to your Lock Trust account,
  • Withdrawing it from an ATM (automated teller machine) using your Lock Trust-branded debit card (fees may apply),or
  • Requesting a check from us (subject to a non-refundable fee, which will be deducted from the amount of the withdrawal).

LT may delay a withdrawal, in certain situations, including if we need to confirm that the withdrawal has been authorized by you or if other payments to your Lock Trust account have been reversed (for example, as a result of a chargeback, bank reversal or dispute by a buyer). Additionally, if we place a limitation on your Lock Trust account while a withdrawal from your Lock Trust account is pending, you will have to reinitiate the withdrawal once the limitation has been lifted.

LT may set limits on your withdrawals, and you can view your withdrawal limit, if any, by logging into your Lock Trust account. Completing two out of three of the following steps can help us verify your Lock Trust account, which may allow us to remove any withdrawal cap:

  • Verifying your bank account.
  • Linking and confirming your credit or debit card information.
  • Providing your social security number.

LT may charge a fee to make a transfer to your bank; in some instances with higher risk merchants.

When you withdraw funds from an ATM using a Lock Trust-branded debit card, you may be charged a fee by the owner of the ATM and an additional fee by us per the terms of your Cardholder Agreement that can be found on the Legal Agreements page. Other withdrawal limits also apply to the use of your Lock Trust-branded debit card. Please refer to the applicable Cardholder Agreement for details that can be found on the Legal Agreements page.

If you request a paper check from us, you must cash it within 180 days of the date of issuance, or we will return the funds to your Lock Trust balance and retain the non-refundable fee.  We will not send a check to a post office box, and we will only send a check to an address once we have confirmed that it belongs to you.

Managing Your Money in Multiple Currencies

 

Holding a Lock Trust balance in a currency other than U.S.  Dollars

 

Your Lock Trust balance may be held in any of the currencies supported by Lock Trust, and you may hold a Lock Trust balance in more than one of these currencies at the same time. You are responsible for all risks associated with maintaining a Lock Trust balance in multiple currencies. You may not manage multiple currencies for speculative trading purposes.

Currency conversion

 

Some uses of your Lock Trust account require a currency conversion. Some examples of situations where a currency conversion is required include:

  • Converting your Lock Trust balance from one currency to another (for example, if you want to send money to a friend or family member in a currency that you do not hold at the time of the transaction).
  • Receiving money from a friend or family member that you choose to convert into a currency other than the one in which it was sent.
  • Purchasing goods from a seller who accepts payment only in a specific currency which you do not hold in your Lock Trust account.
  • Withdrawing funds from your Lock Trust balance held in a currency other than U.S. dollars to the bank account linked to your Lock Trust account.
  • If you sold something and the transaction must be refunded or reversed, and you do not have the correct currency available in your Lock Trust balance at the time of the refund or reversal.

When you purchase goods from a merchant who accepts payment only in a specific currency that you do not hold in your Lock Trust balance, the currency conversion will occur at the time your transaction is processed and the exchange rate in effect at the time of the transaction will be used for this currency conversion.

If Lock Trust converts the currency, we will use an exchange rate set by our bank (adjusted from time to time based on market conditions) to perform the conversion, and you’ll be charged an additional 2.65% of the amount of   the transaction as a currency conversion “spread.”

When your payment is funded by a debit or credit card and requires a currency conversion, you consent to and authorize Lock Trust to convert the currency in place of your debit or credit card issuer. You have the right to have your card issuer perform the currency conversion and can choose this option during checkout on your transaction review page before you complete the transaction.  If your card issuer converts the currency, you’ll

Be charged a rate set by them (shown on your statement), and you’ll be subject to any fees and terms set by them related to the conversion.

Lock Trust will always perform the conversion for transactions where your Lock Trust balance or linked bank account is the payment method.

Account Statements and Requesting Account Records in Writing SENDING MONEY AND BUYING

You may view your Lock Trust account statement by logging into your Lock Trust account.

In the event you request that we send you written records related to your Lock Trust account, we may charge you a fee of $10.00 per item requested. LT will not charge you for records requested in connection with your good- faith assertion of an error in your Lock Trust account.

Sending Money to or Receiving Money from a Friend or Family Member

Sending money

 

You can send money to a friend or family member using the send money feature in your Lock Trust account (sometimes called “personal payments” or “peer-to-peer/P2P payments”). You can send money to a friend or family member even if they don’t have a Lock Trust account at the time you send them money, using their email address or mobile number in any currency that Lock Trust supports, and you can choose which payment method you want to use. If the person to whom you are sending money does not have a Lock Trust account, they can claim it by creating an account, or it will be refunded to you. Receiving money from a friend or family member is described under Receiving Money.

LT may, at our discretion, impose limits on the amount of money you can send, including money you send for purchases. You can view your sending limit, if any, by logging into your Lock Trust account. Completing the same steps to verify your information as is required for the removal of withdrawal limits, may allow us to increase your sending limits.

When you send money to a friend or family member, one of three things may happen:  they may accept,   decline or fail to claim the money. If they either decline to accept the money or don’t claim it within 30 days of the date it is sent, the money (including any fees you were charged for sending the money) will be refunded  to:

  • The original payment method you used for the transaction, if you used a credit card, debit card or Lock Trust Credit as the payment method, or
  • Your Lock Trust balance, if you used your Lock Trust balance as the payment method or a bank account as the payment method, once the money clears the bank.

The fees applicable to sending money can be found on the Fees for Sending Money to Friends and Family page (see Exhibit A to this pdf copy of the User Agreement) and will be disclosed to you in advance each time you initiate a transaction to send money to a friend or family member. If you convert money in your Lock Trust balance from one currency to another before sending money, you also will pay a currency conversionspread for that conversion.  And, if you use your credit card as the payment method when sending money, you may be    charged a cash-advance fee by your card issuer.

If you send money to a friend or family member from a third party (non-Lock Trust) website or by using a third party’s product or service, then the third party will determine if the sender or recipient pays the fee. This will be disclosed to you by the third party before the payment is initiated.

You can also use the send money feature in your Lock Trust account to pay for good or services. You will not be charged for sending money to purchase goods or services as long as you choose the “send money to pay for goods and services” feature in your Lock Trust account.  In that case, the seller selling the goods or services pays   the fees. You may not use the “send money to a friend or family member” feature in your Lock Trust account when you are paying for goods and services.

Receiving money

 

If a friend or family member sends money to you, the money will appear in your Lock Trust balance. If someone sends you money in a currency you do not currently hold, you may decline it and return it to the sender.

Alternatively, you can accept it as-is and create a Lock Trust balance in that currency or accept it and convert it to the primary currency you have selected for your Lock Trust account. If you choose to convert the funds, you will be charged a currency conversion spread included in the foreign exchange conversion   rate.

Buying Something From, or Returning Something to, a Seller Who Accepts Lock Trust

 

How to buy something

 

You can buy something from a seller who accepts Lock Trust, in any currency that the seller accepts and that Lock Trust supports, using the funds in your Lock Trust balance, or using any payment method linked to your Lock Trust account. This includes, for example:

  • Buying something at an online retailer’s website and selecting Lock Trust as your payment method at checkout.
  • Sending money to a seller for good or services.
  • Using your Lock Trust account to buying something at a seller’s store location.

If the seller you are buying from sells goods and services on a third party website or application and that seller does not already have a Lock Trust account, they can claim your payment by creating a Lock Trust account. If they don’t open a Lock Trust account within 30 days, your purchase will be refunded.

In order to manage risk, Lock Trust may limit the payment methods available for a transaction when you buy something. In addition, payment methods may be limited for certain sellers or if you make a Lock Trust payment through certain third party websites or applications.

When you authorize a payment to a seller who accepts Lock Trust, some sellers may take up to 30 days to complete the transaction.  In these instances, your payment may appear as a pending order in your Lock Trust account.  In that case, your authorization of the payment will remain valid until the seller completes the transaction (but no longer than 30 days). If you used a debit or credit card as the payment method, your debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction.

Fees

 

When you buy something from a seller who accepts Lock Trust you don’t pay a fee to Lock Trust unless your purchase requires a currency conversion. In that case, you will be charged a currency conversion spread. Your debit or credit card issuer may also charge you a separate fee for non-U.S.  Transactions.

In addition you may be required to pay a fee to Lock Trust if you are making a purchase using Lock Trust Business Payments and the seller discloses to you that you, as the buyer, must pay the fee.

Payment review

 

When Lock Trust identifies a potentially high-risk transaction, we review the transaction more closely before allowing it to proceed. When this happens, Lock Trust will place a hold on the transaction and notify the seller to delay shipping of the item. As a buyer, this may delay your receipt of the item you purchased. If we clear the transaction, we will notify the seller and direct them to ship the item. If we don’t clear the transaction, we will cancel it and return the funds to you.

Preapproved payments

 

You can agree with a seller who accepts Lock Trust to use Lock Trust as the payment method for future purchases with that seller. This agreement is between you and the seller and allows the seller to take funds from your Lock Trust account with your authorization either on a one-time, regular or sporadic basis. Preapproved payments of this type are sometimes called a “billing agreement,” “subscription,” “recurring payment,” “reference transaction,” “preauthorized transfer” or “automatic payment.”

You may cancel a preapproved payment up to 3 Business Days before the date of the next scheduled payment by contacting us through your Lock Trust account profile or by calling Lock Trust at (800)573-2658. Once you contact Lock Trust to cancel a preapproved payment, all future preapproved payments under your agreement with that seller will be stopped.  If you cancel a preapproved payment, you may still owe the seller money for the purchase or have additional obligations to the seller for any goods or services that you receive but have not   paid for.

If a preapproved payment will vary in amount, you have the right to advance notice of the amount and date of the transfer from the seller at least 10 days before the transfer is made.  If the seller provides the option, you may choose to receive this advance notice only when the amount of your preapproved payment will fall outside a range established between you and the seller.

Refunds

 

When you buy something from a seller online using Lock Trust and the transaction is ultimately refunded, the money will be refunded to the original payment method you used for the transaction if you used a debit card, credit card, or Lock Trust Credit. If you used a bank account or your Lock Trust balance as the payment method for the transaction, the money will be refunded to your Lock Trust balance once the initial payment clears the bank. For purchases you make in a seller’s store location that you paid for using your Lock Trust account and the transaction is ultimately refunded, the money will be refunded to your Lock Trust balance.

When you buy something from a seller using Lock Trust that required a currency conversion and a refund is issued:

  • Within 60 days of the date of the original payment, the exchange rate used at the time of the original payment is used.
  • Beyond 60 days of the date of the original payment, the exchange rate on the date of the refund is

Payment Method Used for My Transaction

 

Preferred payment method

 

You can choose any of the payment methods in your Lock Trust account as your preferred payment method. You can select a preferred payment method in your account preferences on www.LockTrust.com. There may be times when your preferred payment method cannot be used, for example, if you select a credit card that has expired. Also, the availability of certain payment methods may be limited based on that particular seller or the third party website you are using to complete thetransaction.

Default payment methods

 

If you have not selected a preferred payment method, and you do not specify one at the time of the transaction, then Lock Trust will fund your transaction in the following order:

  • Lock Trustbalance
  • Bank account instanttransfer
  • Lock TrustCredit
  • Lock Trust-branded debitcard
  • ACH
  • Debitcard
  • Creditcard
  • E-check

If you do not have one or more of the payment methods above linked to your Lock Trust account, the next   payment method in the list will be used. For example, if you are making a purchase on a seller’s site and do not have a preferred payment method selected, and you also do not have any money in your Lock Trust balance, then your bank account will be used to fund that purchase.

Preapproved payments

 

For most preapproved payment transactions, you can select a preferred payment method when you provide your initial authorization for the payment and/or through the My Preapproved Payments section of your account profile at any time (it may be called “Backup Payment Method”). If you do not choose or are not provided an opportunity to choose a particular payment method when you initially authorize the preapproved payments with the seller, then the default payment methods described above will be used for future transactions with that seller.

E-check

 

E-check is a payment method where you use your bank account as your payment method, and the payment is not received by the recipient until the transaction is processed from the bank. This process usually takes 3-5 Business Days, but this amount of time will increase if the payment is sent from a bank account located outside the United States.

Bank account transfers

 

When you use your bank account as a payment method, you are allowing Lock Trust to initiate a transfer from your bank account to the recipient. For these transactions, Lock Trust will make electronic transfers via ACH from your bank account in the amount you specify.  You authorize Lock Trust to try this transfer again if the initial transfer isrejected by your bank for any reason.

Debit card processing

 

Lock Trust will process your debit or prepaid card funded transactions through either the ATM debit network or the Visa, MasterCard or Discover network. If we process your debit or prepaid card through an ATM debit network, we may provide you with the opportunity to switch to a Visa, MasterCard or Discover network by changing your preferences for that debit or prepaid card through your Lock Trust account profile. If you use your Lock Trust-branded debit card for a payment that is not in U.S. dollars, your transaction will be funded with your U.S. dollar Lock Trust balance, even if you have a Lock Trust balance in another currency. Any required currency conversion will be performed by Visa, MasterCard, Discover or a similar third party and may be subject to a fee by that third party.

Loyalty Cards

 

If you use the Lock Trust application on your mobile phone, you may store loyalty card numbers or bar codes,    where applicable, for certain sellers in your Lock Trust account. When you store your loyalty card numbers or bar codes in your Lock Trust account, you will earn any rewards, subject to the seller’s loyalty card terms and conditions, at the time you make your payment to the merchant by presenting the stored loyalty card number or bar code to the seller at the point of sale. It is your responsibility to make sure you have entered your loyalty card information correctly and that you update it as necessary. It is also your responsibility to ensure that you are receiving the rewards to which you are entitled.  Lock Trust is not responsible for managing your loyalty card account by offering this service and any questions about your loyalty card or associated rewards program   should be directed to the seller who offers thecard.

Lock Trust’s Purchase Protection Program

 

What’s covered

 

When you buy something from a seller who accepts Lock Trust, you may be covered by Lock Trust’s Purchase   Protection program. When applicable, Lock Trust’s Purchase Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. When you dispute a transaction, Lock Trust determines, in its sole discretion, whether your claim qualifies for the Purchase Protection program.  Lock Trust’s original determination is considered final, but you may be able to file an appeal of the decision with Lock Trust if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process.

 

Important: You may be required to return the item to the seller or other party specified by Lock Trust as part of the settlement of your claim. Lock Trust’s Purchase Protection program does not entitle you to reimbursement for the return shipping costs that you may incur.

Lock Trust’s Purchase Protection program may apply when you encounter these specific problems with a transaction:

  • You didn’t receive your item from a seller (referred to as an “Item Not Received” claim),or
  • You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).

If you believe that a transaction made through your Lock Trust account was not authorized by you, this type of claim is different from the Purchase Protection program, and is described below under Liability for Unauthorized Transactions and Other Errors.

Item Not Received claims

 

Your claim will not qualify for a refund under Lock Trust’s Purchase Protection program for an Item Not Received claim, if:

  • You collect the item in person, or arrange for it to be collected on your behalf, including if you use Lock Trust in a seller’s store location,or
  • Lock Trust has adequate proof from the seller indicating that the item was delivered or order wasfulfilled.

If the seller presents evidence that they delivered the goods to your address, Lock Trust may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.

Significantly Not as Described claims

 

To qualify for Purchase Protection as a Significantly Not as Described claim, the item must be materially different from the seller’s description of the item.

The following claims will qualify as a Significantly Not as Described claim:

  • You received a completely different item. For example, you purchased a book and received a DVD or an emptybox.
  • The condition of the item was misrepresented. For example, the item was described as “new” but the item wasused.
  • The item was advertised as authentic but is not authentic (i.e. Counterfeit).
  • The item is missing major parts or features and those facts were not disclosed in the description of the item when you boughtit.
  • You purchased a set of three items but only receivedtwo.
  • The item was damaged during shipment.

The following claims will not qualify as a Significantly Not as Described claim:

  • The defect in the item was correctly described by the seller in its description of theitem.
  • The item was properly described but you didn’t want it after you receivedit.
  • The item was properly described but did not meet yourexpectations.
  • The item has minor scratches and was described as “”

Ineligible items and transactions under Lock Trust’s Purchase Protection program

 

Payments for the following are not eligible for reimbursement under Lock Trust Purchase Protection:

  • Real estate, including residentialproperty.
  • Businesses (when you buy or invest in abusiness).
  • Vehicles, including, but not limited to, motor vehicles, motorcycles, caravans, aircraft and boats.
  • Significantly Not as Described claims for custom-made
  • Payments on crowdfunding platforms.
  • Items prohibited by the Lock Trust Acceptable UsePolicy.
  • For Item Not Received claims, items which you collect in person or arrange to be collected on your behalf, including items bought in a seller’s store location.
  • Industrial machinery used in manufacturing.
  • Anything purchased from, or an amount paid to, a government
  • Stored value items such as gift cards and pre-paid
  • Gambling, gaming and/or any other activity with an entry fee and a prize.
  • Sending money to a friend orfamily.

Even if your payment is not eligible for Lock Trust Purchase Protection, you can file a dispute and try to resolve the issue directly with the seller; however, Lock Trust will generally not find in your favor if you escalate, as part of the online dispute resolution processa dispute to a claim for an item which is not eligible for Lock Trust Purchase Protection.

Transaction eligibility for Lock Trust’s Purchase Protection program

 

To be eligible for Lock Trust Purchase Protection you must meet all of the following requirements:

  • Have a Lock Trust account in good standing.
  • Pay for the eligible item from your Lock Trustaccount.
  • You must respond to Lock Trust’s request for documentation and other information in a timely
  • You must open a dispute within 180 days of the date you sent the payment, then follow the online dispute resolution process. For Pay after Delivery transactions you must open your dispute within 180 days of the date of yourtransaction.
  • You have not received a recovery related to such purchase from anothersource.

Our online dispute resolution process

 

If you’re unable to resolve a transaction-related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Centerto pursue a claim under our Purchase Protection program. You may also file a claim (Step 2 below) by calling us and speaking to an agent. The steps you must follow are described below, and if you do not follow these steps your claim may be denied:

Step 1:  Open a dispute within 120 days of the date you made the payment.  This might allow you to start a direct conversation with the seller regarding your issue with the transaction that may help resolve the dispute.         If you are unable to resolve the dispute directly with the seller, proceed to Step 2.   LT will place a hold on all    fundsrelatedtothetransactionintheseller’saccountuntilthedisputeisresolvedorclosed.

Step2:Escalatethedisputetoaclaimforreimbursementwithin20daysafteropeningthedispute,ifyouand the seller are unable to come to an agreement, or we will automatically close the dispute. You can escalate the dispute to a claim for reimbursement through the Resolution Center. The seller or Lock Trust may also escalate the dispute to a claim at this point.  If you are making an Item Not Received claim, Lock Trust may ask you to wait at least 10 days from the transaction date to escalate the dispute.

Step3:RespondtoLock Trust’srequestsfordocumentationorotherinformation,afteryou,thesellerorLock Trust escalates your dispute to a claim for reimbursement. Lock Trust may require you to provide receipts, third party evaluations, police reports or other documents that Lock Trust specifies. You must respond to these requests in a timely manner as requested in our correspondence withyou.

Step4:ComplywithLock Trust’sshippingrequestsinatimelymanner,ifyou’refilingaSignificantlyNotas Described claim. Lock Trust may require you, at your expense, to ship the item back to the seller, to Lock Trust or to a third party (which will be specified by Lock Trust) and to provide proof ofdelivery.

Proof of delivery means:

  • For transactions that total less than $750 U.S. dollars (or the foreign currency threshold in the table below), confirmation that can be viewed online and includes the delivery address showing at least city/state or zip
  • Code, delivery date, and the identity of the shipping company you used.
  • For transactions that total $850 U.S. dollar (or the foreign currency threshold in the table below) or more, you must provide signature confirmation ofdelivery.
Signature confirmation foreign currency thresholds
Currency Transaction value Currency Transaction value
Australian  Dollar: 850 AUD New  Zealand Dollar: 950 NZD
Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK
Canadian Dollar: 850 CAD Philippine Peso: 34,000 PHP
Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN
Danish Krone: 4,100 DKK Russian Ruble: 48,000 RUB
Euro: 550 EUR Singapore Dollar: 950 SGD
Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK
Hungarian Forint: 170,000 HUF Swiss Franc: 700 CHF
Israeli  Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD
Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB
Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP
Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD

Step5:Lock Trustwillmakeafinaldecisiononyourclaim,initssolediscretion,basedonthecoverageand eligibility requirements set forth above, any additional information provided during the online dispute resolution process or any other information Lock Trust deems relevant and appropriate under the circumstances.

Note that when you are making Digital Goods Small-payments Purchases, there are special rules that apply and that include pre-determined thresholds where we may, at our discretion, reverse the transaction without requiring you to take further action.  We may limit the number of automatic reversals that you benefit from, but, even if that is the case, you will still be able to follow Lock Trust’s standard dispute resolution processes described above.

Dispute with us or your card issuer

 

If you used a debit or credit card as the payment method for a transaction through your Lock Trust account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer. Your rights with your card issuer, if they apply, may be broader than those available to you under Lock Trust’s Purchase Protection program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim withus.

You must choose whether to pursue a dispute with Lock Trust under our Purchase Protection program, or to   pursue the dispute with your card issuer. You can’t do both at the same time or recover your money from both Lock Trust and your card issuer. If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with uslater.

If you choose to dispute a transaction with Lock Trust and we decide against you, you can seek to pursue the dispute with your card issuer later. If Lock Trust does not make a final decision on your claim until after your card issuer’s deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of your loss (minus any amount you have already recovered from the seller or your card issuer).

Before contacting your card issuer or filing a dispute with Lock Trust, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.

SELLING AND ACCEPTING PAYMENTS

 

Accepting Payments from Buyers for Goods and Services

 

Receiving personal payments

 

If you use your Lock Trust account to receive payments for the sale of goods and services or accept donations, you must not ask your buyer to send you money using the “send money to a friend or family member.” If you do so, Lock Trust may remove your Lock Trust account’s ability to accept payments from friends or family members.

No surcharges

 

You agree that you will not impose a surcharge or any other fee for accepting Lock Trust as a payment method. You may charge a handling fee in connection with the sale of goods or services as long as the handling fee does not operate as a surcharge and is not higher than the handling fee you charge for non-Lock Trust transactions.

Taxes and information reporting

 

Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “taxes”).  It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriateauthority.

Lock Trust is not responsible for determining whether any taxes apply to your transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction.

You acknowledge that we may make certain reports to tax authorities regarding transactions that we process. For example, Lock Trust is required to report to the Internal Revenue Service the total amount of payments for goods and services you receive each calendar year into all of your Lock Trust accounts associated with the same tax identification number if you receive more than $20,000 in payments for good and services and process more than 200 transactions involving goods or services through those Lock Trust accounts in the same calendar   year.

Receiving payments from student accounts

 

Lock Trust may block your ability to receive payments from student accounts if you sell goods or services that may be illegal for minors to purchase under any applicable laws or regulations. This includes, but is not limited to, alcohol, tobacco or adult-oriented materials.

Your refund policy and privacy policy

 

You must publish a return policy and a privacy policy on your website and, if you accept Lock Trust transactions in- store, at your store location.

Payment review

 

Lock Trust reviews certain potentially high-risk transactions. If Lock Trust determines, in its sole discretion, that a transaction is high-risk, we place a hold on the payment and provide notice to you to delay shipping of the   item. Lock Trust will conduct a review and either clear or cancel the payment. If the payment is cleared, Lock Trust will provide notice to you to ship the item.  Otherwise, Lock Trust will cancel the payment and the funds will be returned to the buyer, unless we are legally required to take other action. All payments that clear this payment review will be eligible for Lock Trust Seller Protection coverage if they meet the Lock Trust Seller Protection requirements.  Lock Trust will provide notices to you by email and through your Lock Trustaccount.

In-store payments

 

If you accept payments through your Lock Trust account in your store location, you must communicate the amount of the transaction to the customer before the transaction takes place. You may charge your customer’s Lock Trust account only for transactions that they have authorized.  You must also provide customers with a physical receipt if they request one. You agree that any transaction that you make shall have an accurate and true description of the goods and services being  purchased.

Marketplace sellers

 

If you’re a seller on a marketplace or through a third party application where Lock Trust is offered, obey any rules that apply to the marketplaces or the third party application’s buyer protection program for sales you make through that forum. Any such protections may require you to take certain actions and may impact how claims are processed.

Card not present transactions

 

Whenever a buyer uses a debit or credit card as the payment method for a transaction using their Lock Trust account to buy something from you as a seller, the transaction will be processed as a “card not present” transaction, even if the buyer is at your store location.

Accepting preauthorized payments

 

As a seller, you can accept payments from a buyer’s Lock Trust account through preauthorized transfers either on a one-time, regular or sporadic basis. This type of transaction is sometimes called a “billing agreement,” “subscription,” “recurring payment,” “reference transaction,” “pre-approved payment “or “automatic payment.”

Get each buyer’s prior authorization for the amount, frequency, and duration of any such payment.

Restart future payments without the buyer’s written authorization, if a buyer has stopped or

                                                                                                                   Canceled a preauthorizedpayment.

Provide a simple and easily accessible online cancellation procedure, if buyers sign up for

preauthorized paymentsonline.                                              

Provide buyers the ability to stop any such payment up to 3 Business Daysbefore the date scheduled  for

payment.                                                                                          

Notify the buyer at least 10 days in advance of the amount and date of each preauthorized payment if the preauthorized payment will vary from the preauthorized amount or (at the buyer’s option)  any payment that is in an amount that falls outside

of the pre-determined range.                                                                                                                                                             

Transaction Fees for Online and In-Store Payments

 

Your Lock Trust transaction fees depend on the country where the buyer has a Lock Trust account and whether or not you are registered as a charitable organization and have active 501(c)(3) status. Your 501(c)(3) status must be documented with Lock Trust to receive the rates applicable to charitable organizations, and those rates will apply only after you document your status with us.

Standard transactions fees

 

The tables below describe the fees you pay when you sell goods or services online and in your store location and the buyer pays using his/her Lock Trust account.  Please note that:

  • LT may adjust the fees applicable to future transactions that you process using Lock Trust, but before we do that we’ll contact you and you will have at least 30 days’ advance notice of any such change.
  • If you refund a transaction to a buyer or a donation to a donor, Lock Trust retains the fixed fee portion of the fees youpaid.

Through an online

transaction

IntheU.S.                                                         a fee of 2.95% of the transactionamount

                                                                              plus a fixed fee based on thecurrency.              

OutsidetheU.S.                                             a fee of 3.95% of thetransactionamountplus a fixed fee based on thecurrency.

In yourstorelocation                     IntheU.S.                                                         a fee of 2.75% of the transactionamount.

OutsidetheU.S.                                             a fee of 3.75% of the transactionamount.

IntheU.S.                                                                                         a fee of 2.5% of the transaction amount plus a fixed fee

                                                                                                              based on thecurrency.                                                                         

OutsidetheU.S.                                                                             if your monthly donation volume is up to$100,000,

a fee of 3.5% of the transaction amount plus a fixed fee based on the currency.

if your monthly donation volume exceeds  $100,000,

a fee of 2.95% of the transaction amount plus a fixed fee based on the currency.

Fixed fees applicable to online and in-store payments
Currency Fee Currency Fee
Australian  Dollar: 0.30 AUD New  Zealand Dollar: 0.45 NZD
Brazilian Real: 0.60 BRL Norwegian Krone: 2.80 NOK
Canadian Dollar: 0.30 CAD Philippine Peso: 15.00 PHP
Czech Koruna: 10.00 CZK Polish Zlotych: 1.35 PLN
Danish Krone: 2.60 DKK Russian Ruble: 10 RUB
Euro: 0.35 EUR Singapore Dollar: 0.50 SGD
Hong Kong Dollar: 2.35 HKD Swedish Krona: 3.25 SEK
Hungarian Forint: 90 HUF Swiss Franc: 0.55 CHF
Israeli  Shekel: 1.20 ILS Taiwan New Dollar: 10.00 TWD
Japanese Yen: 40 JPY Thai Baht: 11.00 THB
Mexican Peso: 4.00 MXN U.K. Pounds Sterling: 0.20 GBP
Malaysian Ringgit: 2.00 MYR U.S. Dollar: 0.30 USD
Small-payments fees

You may qualify to receive small-payments pricing for the sale of goods and services through your Lock Trust account, if your transactions typically average less than $10.  In order to qualify, you must have a Lock Trust account that is in good standing (for example, no limitations or negative Lock Trust balance), and you must submit an application and have it approved by us.

If your Lock Trust account is approved to accept small-payments, then small-payments pricing (described in the tables below) will apply to all transactions for the sale of goods and services processed through your Lock Trust account, not the pricing described above under standard transaction fees.  If you have multiple Lock Trust accounts, you must correctly route your transactions to the appropriate account because, once a transaction is processed, Lock Trust will not re-route the transaction through a different account.

TheU.S.                                                                                                      a fee of 5.0% of the transaction amount plus a fixed

                                                                                                                        fee based on thecurrency.                                                         

OutsidetheU.S.                                                                                       a fee of 6.0% of the transaction amount plus a fixed

                                                                                                                        fee based on thecurrency.                                                         

Fixed fees applicable to small-payments
Currency Fee Currency Fee
Australian  Dollar: 0.10 AUD New  Zealand Dollar: 0.16 NZD
Brazilian Real: 0.20 BRL Norwegian Krone: 0.94 NOK
Canadian Dollar: 0.10 CAD Philippine Peso: 4.00 PHP
Czech Koruna: 3.00 CZK Polish Zlotych: 0.46 PLN
Danish Krone: 0.86 DKK Russian Ruble: 4 RUB
Euro: 0.10 EUR Singapore Dollar: 0.16 SGD
Hong Kong Dollar: 0.78 HKD Swedish Krona: 1.00 SEK
Hungarian Forint: 30 HUF Swiss Franc: 0.15 CHF
Israeli  Shekel: 0.40 ILS Taiwan New Dollar: 2.00 TWD
Japanese Yen: 14 JPY Thai Baht: 2.50 THB
Malaysian Ringgit: 0.40 MYR U.K. Pounds Sterling: 0.10 GBP
Mexican Peso: 1.10 MXN U.S. Dollar: 0.10 USD

Lock Trust Payouts and Mass Pay fees

 

Lock Trust’s Payouts and Mass Pay services let you send multiple payments in one batch to send commissions, rebates, rewards, and general payments.  In order to use these services, you must have a Lock Trust account that is  a business account and you must apply for and receive permission from Lock Trust to use these services. These services are only available to U.S. business accounts in good standing with no withdrawal limits. Lock Trust may eliminate a business account’s ability to use Payouts or Mass Pay at any time. The amount you will pay for using the Payouts or Mass Pay services depends on which service you use (traditional Mass Pay or the newer Payouts API), how you send the payments, and the currency of the payment.

If you are using Payouts or Mass Pay to send money to someone with a Lock Trust account
in the U.S.
using Lock Trust’s newer Payouts API

Currency ofthepayment:        thenyoupayaflat

fee of :

AustralianDollar:                                          0.37AUD

BrazilianReal:                                                  0.55BRL

CanadianDollar:                                            0.37CAD

CzechKoruna:                                                8.00CZK

If you are using Payouts or Mass Pay to send money to someone with a Lock Trust account
in the U.S.
using Lock Trust’s newer Payouts API

Currency ofthepayment:        thenyoupayaflat

fee of :

DanishKrone:                                                1.55DKK

Euro:                                                                 0.27EUR

HongKongDollar:                                         1.80HKD

HungarianForint:                                          53.00HUF

IsraeliShekel:                                                   1.05ILS

JapaneseYen:                                                   30.05JPY

MexicanPeso:                                               2.80MXN

NewZealandDollar                                       0.43NZD

NorwegianKrone:                                        1.75NOK

PhilippinePeso:                                            12.55PHP

PolishZlotych:                                                0.80PLN

RussianRuble:                                                 60.50RUB

SingaporeDollar:                                          0.45SGD

SwedishKrona:                                              2.30SEK

SwissFranc:                                                    0.38CHF

TaiwanNewDollar:                                      8.30TWD

ThaiBaht:                                                         9.05THB

U.K.PoundsSterling:                                   0.22GBP

U.S.Dollar:                                                      0.30USD

Refunds, Reversals and Chargebacks

 

General information

 

If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you   are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback feedescribed below). Whenever a transaction is refunded or otherwise reversed, Lock Trust will refund or reverse the transaction from your Lock Trust account in the same currency as the original transaction. If your Lock Trust balance for a particular currency is insufficient to cover the amount of a refund or reversal, Lock Trust will perform a currency conversionin order to refund or reverse the transaction, and you will be charged for the currencyconversion.

If you refund a payment for good or services, we will retain the fixed fee portion of the fees you paid as the seller. The buyer’s Lock Trust account will be credited with the full payment amount and the fixed fee portion of the fees you paid as the seller will be deducted from your Lock Trust account in addition to the amount of the refunded payment.

Payments that are invalidated and reversed

 

Payments to you may be invalidated and reversed by Lock Trust if:

  • You lose a Lock Trust Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timelymanner.
  • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for Lock Trust Seller Protection. The card issuer, not Lock Trust, determines whether a buyer is successful when he/she pursues a chargeback related to a card-funded
  • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery whenrequired.
  • EBay decides against you under its money back guarantee program (and you haven’t opted out).
  • Our investigation of a bank reversal (sometimes known as an ACH return) made by a buyer or the buyer’s bank finds that the transaction wasfraudulent.
  • Lock Trust sent the payment to you inerror.
  • The payment was unauthorized (i.e., a credit card-funded payment was made by someone with a credit card that did not belong to them).
  • You received the payment for activities that violated this user agreement or any other agreement between you and Lock Trust.

When you receive a payment, you are liable to Lock Trust for the full amount of the payment sent to you plus any fees if the payment is later invalidated for any reason. If your Lock Trust balance is insufficient to cover your liability for the payment amount plus the fees, then this will result in a negative Lock Trust balance. Any negative Lock Trust balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your Lock Trust balance to eliminate the negative Lock Trust balance. If you do not do so, Lock Trust may engage in collection efforts to recover such amounts from you. Lock Trust may also place a limitation or take other action on your Lock Trust account as outlined under Restricted Activities andHolds.

Chargeback fees

 

If you receive a debit or credit card-funded payment and the buyer pursues a chargeback for the transaction with his/her card issuer, then Lock Trust will assess a chargeback fee unless the transaction is eligible for Lock Trust Seller Protection. The applicable chargeback fee (see the table below) will be deducted from your Lock Trust account.  The chargeback fee depends on the currency of the original   transaction.

Chargeback fees
Currency Chargeback Fee Currency Chargeback Fee
Australian  Dollar: 23.50 AUD New  Zealand Dollar: 34.74 NZD
Brazilian Real: 77.81 BRL Norwegian Krone: 208.00 NOK
Canadian Dollar: 32.70 CAD Philippine Peso: 1200.00 PHP
Czech Koruna: 635.39 CZK Polish Zlotych: 100.00 PLN
Danish Krone: 174.76 DKK Russian Ruble: 900.00 RUB
Euro: 23.51 EUR Singapore Dollar: 35.00 SGD
Hong Kong Dollar: 194.00 HKD Swedish Krona: 223.00 SEK
Hungarian Forint: 7244.50 HUF Swiss Franc: 25.00 CHF
Israeli  Shekel: 93.73 ILS Taiwan New Dollar: 800.00 TWD
Japanese Yen: 2343.75 JPY Thai Baht: 876.00 THB
Malaysian Ringgit: 111.00 MYR U.K. Pounds Sterling: 20.00 GBP
Mexican Peso: 312.00 MXN U.S. Dollar: 25.00 USD

Impact of various purchase protection processes on sellers

 

You should read and understand Lock Trust’s Purchase Protection program, and if you sell goods and services to buyers with Lock Trust accounts in countries other than the U.S., you also should be familiar with the purchase protection available to buyers in each of those countries.  Buyers’ rights under these programs are important

for you to understand as a seller.  You can find this information on the Legal Agreementspage by selecting     your buyer’s location at the top of the page and referring to the applicable user agreement for that  geography.

If you lose a claim under Lock Trust’s Purchase Protection program in the U.S. or a similar program in another country:

  • For claims by the buyer that an item received isn’t what was ordered, you generally will be required to accept the itemback.
  • For all claims by the buyer, you must forfeit the full purchase price of the item plus the original shipping cost (and in some cases you may not receive the item back).
  • For all claims by the buyer, you will not receive a refund of the Lock Trust fees that you paid in connection with thesale.
  • For a “Significantly Not as Described” claim related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back (it will bedestroyed).

If you accept Lock Trust payments from buyers for goods or services you sell through eBay, then you need to read and understand the eBay Money Back Guarantee program. Unless you opt out by calling eBay, Lock Trust will treat eBay’s decisions in favor of your buyers under that program as a basis for reversing a Lock Trust payment made to you. If your Lock Trust balance is insufficient to cover the amount of such a claim it will not immediately result in a negative Lock Trust balance. Instead, for any eBay Money Back Guarantee program claim, Lock Trust will place a hold on your Lock Trust account that will remain in place until the earlierof:

  • the date that sufficient funds become available in your Lock Trust account to cover the amount of such claim; or
  • 20 days from the date of eBay’s final decision. If you do not have a sufficient Lock Trust balance to cover the amount of the claim when this 20-day period ends, eBay will charge the payment method you provided to them for your Lock Trustaccount.

Lock Trust’s Seller Protection Program

 

What’s covered

 

If you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be covered by Lock Trust’s Seller Protection program. When it applies, Lock Trust’s Seller Protection program entitles you to retain the full purchase amount and we will waive any related chargeback fees paid (for debit and credit card-funded transactions). There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your Lock Trust account you can determine whether or not your transaction is eligible for coverage under this program.

Lock Trust’s Seller Protection program may apply when a buyer claims that:

  • The buyer did not authorize, or benefit from, funds sent from his or her Lock Trust account (referred to as an “Unauthorized Transaction” claim);or
  • The buyer didn’t receive the item from you (referred to as an “Item Not Received”claim).

Lock Trust’s Seller Protection program may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s   bank.

This section describes Lock Trust’s Seller Protection program as it applies to you, but you should be familiar with Lock Trust’s Purchase Protection programs applicable to each country where your buyers are located because

those programs give buyers rights that may impact you as a seller. For example, please read about Lock Trust’s Purchase Protection program that applies to buyers with a U.S. Lock Trust account.

Basic requirements

 

To be eligible for Lock Trust’s Seller Protection, you must meet all of the following requirements

  • The primary address for your Lock Trust account must be in the United States.
  • The item must be a physical, tangible good that can be
  • You must ship the item to the shipping address on the transaction details page in your Lock Trust account for the transaction. If you originally ship the item to the recipient’s shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for Lock Trust Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping anddelivery.
  • You must respond to Lock Trust’s requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center.
  • If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment.

Item Not Received additional requirements

 

To be covered by Lock Trust’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirements listed above and the additional requirements listed below:

  • Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for Lock Trust’s Seller Protection on the Transaction Details page.
  • You must provide proof of delivery as describedbelow.

Unauthorized Transactions additional requirements

To be covered by Lock Trust’s Seller Protection program for a buyer’s Unauthorized Transaction claim, you must meet both the basic requirements listed above and the additional requirements listed below:

  • The payment must be marked “eligible” or “partially eligible” for Lock Trust’s Seller Protection on the Transaction Detailspage.
  • You must provide proof of shipment or proof of delivery as describedbelow.

Establishing proof of delivery or proof of shipment

 

Online or physical documentation from a shipping  company  that includes:

Online or physical documentation from a shipping company that includes:

  • Date ofshipment                                                                      Date of delivery and ‘delivered’   status
  • An address for the recipient that matches the shipping address on the Transaction Detailspage
  • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).
  • An address for the recipient that matches the shipping address on the Transaction Details page
  • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).
  • Signature confirmation, if the full amount of the payment including shipping and taxes exceeds a fixed amount (based on the currency of the payment) from the signature confirmation threshold tablebelow. Signature confirmation is online documentation, viewable at the shipping company’s website, indicating that the item was signed for.

IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller

                                                                                                        Protection claim may bedenied.                                                                  

Signature confirmation foreign currency thresholds
Currency Transaction value Currency Transaction value
Australian  Dollar: 850 AUD New  Zealand Dollar: 950 NZD
Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK
Canadian Dollar: 850 CAD Philippine Peso 34,000 PHP
Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN
Danish Krone: 4,100 DKK Russian Ruble: 48,000 RUB
Euro: 550 EUR Singapore Dollar: 950 SGD
Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK
Hungarian Forint: 170,000 HUF Swiss Franc: 700 CHF
Israeli  Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD
Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB
Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP
Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD

Ineligible items and transactions

 

Your sale is not eligible for coverage under Lock Trust’s Seller Protection program if:

  • It involves intangible, non-physical, items, including digital goods, and services. Digital goods are delivered and used in an electronic format, like a song delivered online or through a mobile application.
  • The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).
  • It involves an item that Lock Trust determines, in its sole discretion, is a counterfeititem.
  • It involves an item that you deliver in person, including in connection with a payment made in your store location.
  • It involves sales that are not processed either through a buyer’s Lock Trust account or a guest checkout transaction.
  • It involves Items equivalent to cash including gift cards.

Lock Trust Advertising Program

 

The Lock Trust Advertising Program enables you to promote Lock Trust services, including Lock Trust Credit, through Lock Trust-hosted banners and buttons on your websites or in your customer emails. Lock Trust may change the content provided through this program at any time for any reason, and Lock Trust may choose to discontinue the Lock Trust Advertising Program at any time.

Comply with all integration requirements provided by Lock Trust or each authorized third party, including those with respect to accurate presentation of all Lock Trust related information.

Modify any Lock Trust content or its presentation in any way.

                                                                                                                                                                                                                                   

Use the Lock Trust content in its entirety with all the links and language provided by Lock Trust and without modification by you.
Create, display or host your own Lock Trust content, unless authorized by Lock Trust in writing.

                                                                                                                                                                                                                                   

Immediately remove all Lock Trust content from your sites and customer communications and/or cooperate with Lock Trust or your third party providerto do so, if you stop using a qualifying Lock Trust   paymentssolution.

Post Lock Trust content on social media networks or platforms or anywhere else, unless authorized by Lock Trust in writing.

Keep all Lock Trust content current and up to date, including by cooperating with Lock Trust to manually update the Lock Trust content as its appears on your sites or in your communications and repair or reinstall the HTML code to facilitate future updates.

Display any non-current Lock Trust content

                                                                                                                                                                                                                                   

Comply with applicable advertising laws, regulations and standards issued by governmental authorities or advertising self-regulatory bodies including but not limited to the digital advertising standards

issued by the Network AdvertisingInitiative.                                                                                                                                            

If you promote the use of Lock Trust Credit on your sites and customer communications through the Lock Trust Advertising Program, there are additional requirements that apply. If you receive customer inquiries relating to Lock Trust Credit, you must direct the customer to Lock Trust Credit Customer Support at (800)573-2658.  If a customer is unable to process a transaction using Lock Trust Credit, you are prohibited from communicating any reason for the decline to the customer on Lock Trust Credit’s behalf. You are also prohibited from representing or holding yourself out to represent Lock Trust Credit in anyway.

You are responsible for any damages suffered by Lock Trust or any third parties resulting from your failure to follow the rules of the Lock Trust Advertising Program, and if you violate these rules, Lock Trust may modify or remove the Lock Trust content you are presenting or require you to remove or modify it immediately. If you fail to follow these rules, we may limit or close your Lock Trust account.

RESTRICTED ACTIVITIES AND HOLDS

 

Restricted Activities

 

In connection with your use of our websites, your Lock Trust account, the Lock Trust services, or in the course of your interactions with Lock Trust, other Lock Trust customers, or third parties, you will not:

  • Breach this user agreement, the Lock Trust Acceptable Use Policy, the Commercial Entity Agreements (if they apply to you), any other agreementbetween you and Lock Trust, or violate any Lock Trustpolicy.
  • Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising).
  • Infringe Lock Trust’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity orprivacy.
  • Sell counterfeitgoods.
  • Act in a manner that is defamatory, trade libelous, threatening or harassing.
  • Provide false, inaccurate or misleadinginformation.
  • Send or receive what we reasonably believe to be potentially fraudulentfunds.
  • Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide tous.
  • Attempt to double dip during the course of a dispute by receiving or attempting to receive funds from both Lock Trust and the seller, bank or card issuer for the sametransaction.
  • Control an account that is linked to another account that has engaged in any of these restricted
  • Conduct your business or use the Lock Trust services in a manner that results in or may result in complaints:
    • requests by buyers (either filed with us or card issuers) to invalidate payments made to you;
    • fees, fines, penalties or other liability or losses to Lock Trust, other Lock Trust customers, third parties oryou.
    • Use your Lock Trust account or the Lock Trust services in a manner that Lock Trust, Visa, MasterCard, American Express, Discover or any other electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or networkrules.
  • Allow your Lock Trust account to have a negative Lock Trustbalance.
  • Provide yourself a cash advance from your credit card (or help others to doso).
  • Access the Lock Trust services from a country that is not included on Lock Trust’s permitted countries list.
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; facilitate any viruses, Trojan horses, malware, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; use an anonymizing proxy; use any robot, spider, other automatic device, or manual process tomonitororcopyourwebsiteswithoutourpriorwrittenpermission;oruseanydevice,softwareorroutine
  • To bypass our robot exclusion headers, or interfere or attempt to interfere with our websites or the Lock Trust services.
  • Take any action that may cause us to lose any of the services from our Internet service providers, payment processors, or othersuppliers.
  • Use the Lock Trust services to test credit cardbehaviors.
  • Circumvent any Lock Trust policy or determinations about your Lock Trust account such as temporary or indefinite suspensions or other account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to create new or additional Lock Trust account(s) when an account has a negative Lock Trust balance or has been restricted, suspended or otherwise limited; creating new or additional Lock Trust accounts using information that is not your own (e.g. name, address, email address, etc.); or using someone else’s Lock Trustaccount.
  • Harass and/or threaten our employees, agents, or otherusers.

Actions LT May Take if You Engage in Any Restricted Activities

 

If we believe that you’ve engaged in any of these activities, we may take a number of actions to protect Lock Trust, its customers and others at any time in our sole discretion. The actions we make take include, but are not limited to, the following:

  • Terminate this user agreement and/or close or suspend your Lock Trust account, and we may refuse to provide the Lock Trust services to you in thefuture.
  • Limit your access to our websites, your Lock Trust account or the Lock Trust services, including limiting your ability to pay or send money with any of the payment methods linked to your Lock Trust account or restricting your ability to send money or makewithdrawals.
  • Hold your Lock Trust balance for up to 180 days if reasonably needed to protect against the risk of liability or if you have violated our Acceptable UsePolicy.
  • Suspend your eligibility for Lock Trust’s Purchase Protection program and/or Lock Trust’s Seller Protection program.
  • Contact buyers who have purchased goods or services from you using Lock Trust, your bank or credit card issuer, other impacted third parties or law enforcement about youractions.
  • Update inaccurate information you providedus.
  • Take legal action againstyou.
  • If you’ve violated our Acceptable Use Policy, then you’re also responsible for damages to Lock Trust caused by your violation of thispolicy.
  • If you are a seller and you violate the Acceptable Use Policy, then in addition to being subject to the above actions you will be liable to Lock Trust for the amount of Lock Trust’s damages caused by your violation of the Acceptable Use Policy. You acknowledge and agree that $2,500.00 U.S. dollars per violation of the Acceptable Use Policy is presently a reasonable minimum estimate of Lock Trust’s actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to Lock Trust that reasonably could be anticipated because, due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. Lock Trust may deduct such damages directly from any existing Lock Trust balance in any Lock Trust account you control.

If we close your Lock Trust account or terminate your use of the Lock Trust services for any reason, we’ll provide you with notice of our actions and make any unrestricted funds held in your Lock Trust account available for withdrawal.

You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by Lock Trust, any Lock Trust customer, or a third party caused by or arising out of your breach of this agreement, and/or your use of the Lock Trust services. You agree to reimburse Lock Trust, any Lock Trust customer, or a third party for any and all such liability.

Holds, Limitations, and Reserves

 

What are holds, limitations and reserves

 

Under certain circumstances, in order to protect Lock Trust and the security and integrity of the network of buyers and sellers that use the Lock Trust services, Lock Trust may take account-level or transaction-level actions. Unless otherwise noted, if we take any of the actions described here, we’ll provide you with notice of our actions, but we retain the sole discretion to take these actions. To request information in connection with an account limitation, hold or reserve, you should visit the Resolution Center or follow the instructions in our email notice with respect to the limitation, hold or reserve.

Our decision about holds, limitations and reserves may be based on confidential criteria that are essential to    our management of risk and the protection of Lock Trust and our customers.  We may use proprietary fraud and   risk modeling when assessing the risk associated with your Lock Trust account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions.  We have no obligation to disclose the details of our risk management or security procedures to you.

Holds

 

A hold is an action that Lock Trust may take under certain circumstances either at the transaction level or the account level. When Lock Trust places a temporary hold on a payment, the money is not available to either the sender or the recipient. Lock Trust reviews many factors before placing a hold on a payment, including: account tenure, transaction activity, business type, past customer disputes, and overall customer satisfaction. Some common situations where Lock Trust will hold payments include:

  • New sellers or sellers who have limited selling
  • Payments for higher-risk categories like electronics or tickets.
  • Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes.

Holds based on Lock Trust’s risk decisions

 

LT may place a hold on payments sent to your Lock Trust account if, in our sole discretion, we believe that there may be a high level of risk associated with you, your Lock Trust account, or your transactions or that placing such a hold is necessary to comply with state or federal regulatory requirements. We make decisions about whether to place a payment hold based on a number of factors, including information available to us from both internal sources and third parties. When we place a hold on a payment, the funds will appear in your Lock Trust account with an indication that they are unavailable or pending. We’ll notify you, either through your Lock Trust account or directly by phone or email, whenever we place ahold.

Risk-based holds generally remain in place for up to 20 days from the date the payment was received into your Lock Trust account. We may release the hold earlier under certain circumstances (for example, if you’ve uploaded shipment tracking information related to the transaction), but any earlier release is at our sole discretion. The hold may last longer than 20 days if the payment is challenged as a payment that should be invalidated and reversed based on a disputed transaction as discussed in the following paragraph below. In this case, we’ll hold the payment in your Lock Trust account until the matter is resolved (but no longer than 180 days).

Holds based on disputed transactions

 

If a payment sent to you as a seller is challenged as a payment that should be invalidated and reversed, we may place a temporary hold on the funds in your Lock Trust account to cover the amount that could be reversed.  Any ofthe situations described under Refunds, Reversals and Chargebacksare situations that could result in us placing a hold on a payment. If we determine the transaction should not be reversed, we’ll lift the temporary hold.  If we determine the transaction should be reversed, we’ll remove the funds from your Lock Trust account.

Limitations

 

Limitations prevent you from completing certain actions with your Lock Trust account, such as withdrawing, sending or receiving money.  These limitations are implemented to help protect Lock Trust, buyers and sellers   when we notice restricted activitiesor activity that appears to us as unusual or suspicious. Limitations also help us collect information necessary for keeping your Lock Trust account open.

There are a number of reasons why your Lock Trust account could be limited. For instance,

  • If we suspect someone could be using your Lock Trust account without your knowledge, we’ll limit it for your protection and look into the fraudulentactivity.
  • If your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your Lock Trust account and your bank account.
  • In order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your Lock Trust account while we work together to satisfy thoserequirements.
  • Due to Lock Trust policies we have in place to ensure we’re in compliance withlaw.
  • If we reasonably believe you have violated the Acceptable UsePolicy.
  • Seller performance indicating your Lock Trust account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your Lock Trust account may belimited.

To remove the limitation and restore your Lock Trust account, you will need to resolve any issues with the account, often by providing information to us, although there may be certain situations where there is no specific action that you can take to help remove the limitation (for example, the limitation is put in place due to policies we have to ensure we’re in compliance with laws).  If you find that your Lock Trust account has been limited, you   should either review the email you receive from us informing you that your Lock Trust account is limited, or log in to your Lock Trust account for additional details about the limitation on your Lock Trustaccount.

Reserves

 

LT may place a reserve on your Lock Trust account if we believe there may be a high level of risk associated with you, your Lock Trust account, your business model, or your transactions. When we place a reserve on your Lock Trust account, it means that all or some portion of the money in your Lock Trust account is reserved as unavailable for withdrawal in order to protect against the risk of transactions made by you being reversed or invalidated or any other risk related to your Lock Trust account or use of the Lock Trust services. Reserves may be placed on your Lock Trust account at the time you open a Lock Trust account or at any time during the life of your Lock Trust account. We make decisions about whether to place a reserve based on a number of factors, including information available to us from both internal sources and from third parties. When we place a reserve on your Lock Trust account, the funds will appear in your Lock Trust account as a “Pending Balance,” and we’ll notify you of the terms of the reserve. If we change the terms of the reserve, we’ll notify you of the new terms.

Lock Trust considers a list of non-exclusive factors and whether and how these factors have changed over time, including:

  • How long you have been inbusiness.
  • Whether your industry has a higher likelihood of chargebacks.
  • Your payment processing history with Lock Trust and otherproviders.
  • Your business and/or personal credithistory.
  • Your delivery timeframes.
  • Whether you have higher than average number of returns, chargebacks, claims or disputes.

There are two types of reserves that may be placed on your Lock Trust account, and one or both may be applied at the same time:

  • ARollingreserveisareservewhereapercentageofeachtransactionyoureceiveeachdayisheldandthen released later on a scheduled basis. For example, your reserve could be set at 10% and held for a 180-day rolling period – meaning 10% of the money you receive on day 1 is held and then released on day 181, 10% of the money you receive on day 2 is held until day 182, etc. Rolling reserves are the most common type of reserve.
  • AMinimumreserveisaspecificminimumamountofmoneythatyou’rerequiredtokeepavailableinyour Lock Trust balance at all times. The minimum reserve is either taken as an upfront amount deposited all at once or is established on a rolling basis from percentages of sales until the minimum reserve is achieved, much like a rollingreserve.
  • If an account exceeds 2% refund or chargeback rate, 50% of the reserve will convert to risk management fee.

Court Orders, Regulatory Requirements or Other Legal Process

 

If we are notified of a court order or other legal process (including garnishment or any equivalent process) affecting you, or if we otherwise believe we are required to do so in order to comply with applicable law or regulatory requirements, we may be required to take certain actions, including holding payments to/from your Lock Trust account, placing a reserve or limitation on your Lock Trust account, or releasing your funds.  We will decide, in our sole discretion, which action is required of us. Unless the court order, applicable law, regulatory requirement or other legal process requires otherwise, we will notify you of these actions. We do not have an obligation to contest or appeal any court order or legal process involving you or your Lock Trust account. When we implement a hold, reserve or limitation as a result of a court order, applicable law, regulatory requirement or other legal process, the hold, reserve or limitation may remain in place longer than 180 days.

LIABILITY FOR UNAUTHORIZED TRANSACTIONS AND OTHER   ERRORS

 

Protection from Unauthorized Transactions

 

To protect yourself from unauthorized activity in your Lock Trust account, you should regularly log into your Lock Trust account and review your Lock Trust account statement. Lock Trust will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed.

Lock Trust will protect you from unauthorized activity in your Lock Trust account. When this protection applies, Lock Trust will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below.

What is an Unauthorized Transaction

 

An “Unauthorized Transaction” occurs when money is sent from your Lock Trust account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Lock Trust account, and sends a payment from your Lock Trust account, an Unauthorized Transaction has   occurred.

What is not considered an Unauthorized Transaction

 

The following are NOT considered Unauthorized Transactions:

  • If you give someone access to your Lock Trust account (by giving them your login information) and they use your Lock Trust account without your knowledge or permission. You are responsible for transactions made in thissituation.
  • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks.

Reporting an Unauthorized Transaction

 

If you believe your Lock Trust login information has been lost or stolen, call: (800)573-26581 or write: Lock Trust, Attn: Error Resolution Department, ContactUs@locktrust.com.

Tell us AT ONCE if you believe your Lock Trust login information has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using your login information. You could lose all the money in your Lock Trust account. If you tell us within 60 days after we provide you your Lock Trust account statement showing transfers you did not make, you will be eligible for 100% protection for Unauthorized Transactions.

Also, if your Lock Trust account statement shows transfers that you did not make, including those made with your Lock Trust login information or by other means, tell us at once. If you do not tell us within 60 days after we provided the statement to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip     or a hospital stay) kept you from telling us, we will extend the timeperiods.

Error Resolution

 

What is an Error

 

An “Error” means the following:

  • When money is either incorrectly taken from your Lock Trust account or incorrectly placed into your Lock Trust account, or when a transaction is incorrectly recorded in your Lock Trustaccount.
  • You send a payment and the incorrect amount is debited from your Lock Trust account.
  • An incorrect amount is credited to your Lock Trustaccount.
  • A transaction is missing from or not properly identified in your Lock Trust account statement.
  • We make a computational or mathematical error related to your Lock Trustaccount.
  • You request receipt or periodic statement documents that Lock Trust is required to provide to you.
  • You request information concerning preauthorized (recurring) transfers to your Lock Trust account that Lock Trustis required to provide toyou.
  • You request additional information or clarification concerning a transfer to or from your Lock Trust account, including a request you make to determine whether an error hasoccurred.
  • You inquire about the status of a pending transfer to or from your Lock Trust account.
  • You request documentation or other information, unless the request is for a duplicate copy for tax or other record-keeping purposes.

What is not considered an Error

 

The following are NOT considered Errors:

  • If you give someone access to your Lock Trust account (by giving them your login information) and they use your Lock Trust account without your knowledge or permission. You are responsible for transactions made in thissituation.
  • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks.
  • Routine inquiries about your Lock Trustbalance.
  • Requests for duplicate documentation or other information for tax or other recordkeeping purposes.

In case of Errors or questions about your electronic transfers

 

Telephone us at (800)573-2658, contact us through the Lock Trust Resolution Center; or email us at Lock Trust, Attn: Error Resolution Department, ContactUs@locktrust.com.

Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need moreinformation.
  • Tell us the dollar amount of the suspectederror.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days.

We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit youraccount.

For errors involving new accounts, point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 Business Days to credit your account for the amount you think is in error.

We will tell you the results within 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Processing Errors

 

We will rectify any processing error that we discover.      If the error results in:

  • You receiving less than the correct amount to which you were entitled, then we will credit your Lock Trust account for the difference between what you should have received and what you actuallyreceived.
  • You receiving more than the correct amount to which you were entitled, then we will debit your Lock Trust account for the difference between what you actually received and what you should havereceived.
  • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure,unless:
  • through no fault of ours, you did not have enough available funds to complete the transaction;
  • our system was not working properly and you knew about the breakdown when you started the transaction;or
  • The error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions.

Processing errors are not:

  • Delays that result from Lock Trust applying holds, limitations orreserves.
  • Delays based on a paymentreview.
  • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in somesituations.
  • Yourerrorsinmakingatransaction(forexample,mistypinganamountofmoneythatyouaresending).

Remittance Transfer Errors

 

What is a Remittance Transfer

 

You may be protected for certain errors when you send money using a Lock Trust account outside of the U.S. A “Remittance Transfer” is a transaction that meets the following criteria:

  • The payment is sent from a personal Lock Trust account that is used primarily for personal, family or household purposes,
  • The payment is made for personal, family or household purposes,
  • The payment is made using the send money feature through your Lock Trust account,
  • The payment amount equals or exceeds $15 USD (excluding fees charged to you) or the foreign currency equivalent calculated using exchange rates in effect at the time of the transaction, and
  • The recipient of the payment has a Lock Trust account in a country outside the S.

Payments that you make at a merchant website or location by selecting Lock Trust as a payment option are not “Remittance Transfers.”

What qualifies as a Remittance Transfer Error

 

A “Remittance Transfer Error” occurs if:

  • You paid an incorrect amount to send the Remittance Transfer. For example, you were charged more than the total shown on the remittance transfer receipt you received (unless the total shown on the receipt was an estimate, and the difference results from application of the actual exchange rate, fees, and taxes).
  • Lock Trust made a computational or bookkeeping error, such as a miscalculation of the amount the recipient received.
  • The amount stated in the remittance transfer receipt was not made available to the recipient, unless:
  • we stated in the remittance transfer receipt that we used estimates and the difference in the amount received and the amount stated in the remittance transfer receipt results from application of the actual exchange rate, fees, and taxes, or
  • The problem was caused by extraordinary circumstances outside ourcontrol.
  • Funds were available to the recipient later than the date of availability that was disclosed to you on the remittance transfer receipt or were not delivered,unless:
  • extraordinary circumstances outside our control caused the delay, and we could not reasonably anticipate thosecircumstances,
  • delays resulted from fraud screenings, or were caused by requirements of the Office of Foreign Assets Controls or similar requirements,or
  • You (or someone assisting you) made the transfer with fraudulent intent.
  • You request documentation or information concerning the Remittance Transfer, such as information required to determine if a Remittance Transfer Erroroccurred.

What is not considered a Remittance Transfer Error

 

The following are NOT considered Remittance Transfer Errors:

  • An inquiry about the status of a Remittance Transfer, except where the funds from the transfer were not made available to a designated recipient by the disclosed date of availability,
  • A request for information for tax or other recordkeeping purposes,
  • A change requested by the designated recipient, or
  • A change in the amount or type of currency received by the designated recipient from the amount or type of currency stated in the disclosure provided you, if we relied on information provided by you in making the disclosure.

What to do if you think there has been a Remittance Transfer Error or problem

 

If you think there has been a Remittance Transfer Error or problem with your Remittance Transfer:

  • Call us at: (800)573-2658.
  • Email us at: Lock Trust, Attn: Error Resolution Department,ContactUs@locktrust.com
  • Log in to your account at Lock Trust.com and go to the Resolution Centerand dispute a

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

  • Your name, address and telephone number,
  • Theerrororproblemwiththetransfer,andwhyyoubelieveitisan errororproblem,
  • The name of the person receiving the funds, and if you know it, his or her telephone number or address,
  • The dollar amount of the transfer,and
  • The confirmation code or number of thetransaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

OTHER LEGAL TERMS

 

Communications between You and Us

 

If you provide us your mobile phone number, you agree that Lock Trust and its affiliates may contact you at that number using autodialed or prerecorded calls or text messages to: (i) service your Lock Trust-branded   accounts,

(ii) investigate or prevent fraud, or (iii) collect a debt. We will not use autodialed or prerecorded calls or texts to contact you for marketing purposes unless we receive your prior express written consent. We may share your mobile phone number with service providers with whom we contract to assist us with the activities listed above, but we will not share your mobile phone number with third parties for their own purposes without your consent.  You do not have to agree to receive autodialed or prerecorded calls or texts to your mobile phone

Number in order to use and enjoy the products and services offered by Lock Trust.  You can decline to receive   autodialed or prerecorded calls or texts to your mobile phone number in several ways, including in your Lock Trust account  settings  at  www.LockTrust.com,by  contacting  customer  supportor  by  calling  us  at(800)573-2658.    Standard telephone minute and text charges may apply.

Lock Trust may communicate with you about your Lock Trust account and the Lock Trust services electronically as described in our Electronic Communications Delivery Policy. You will be considered to have received a communication from us, if it’s delivered electronically, 48 hours after the time we post it to our website or email it to you. You will be considered to have received a communication from us, if it’s delivered by mail, 3 Business Days after we sendit.

Unless you’re communicating with us about a matter where we’ve specified another notice address (for example, our Liability for Unauthorized Transactions and Other Errorsprocess), written notices to Lock Trust must be sent by postal mail to: Lock Trust, Inc., Attention: Legal Department, ContactUs@locktrust.com

You understand and agree that, to the extent permitted by law, Lock Trust may, without further notice or warning, monitor or record telephone conversations you or anyone acting on your behalf has with Lock Trust or its agents for quality control and training purposes or for our own protection. You acknowledge and understand that  while your communications with Lock Trust may be overheard, monitored, or recorded not all telephone lines or calls may be recorded by Lock Trust, and Lock Trust does not guarantee that recordings of any particular telephone  callswillberetainedorretrievable.

Lock Trust’s Rights

 

Lock Trust termination rights

 

Lock Trust, in its sole discretion, reserves the right to terminate this user agreement, access to its website, or access to the Lock Trust services for any reason and at any time upon notice to you and payment to you of any   unrestricted funds held in your Lock Trustbalance.

Security interest

 

As security for the performance of your obligations under this user agreement, you grant to Lock Trust a lien on, and security interest in and to, your Lock Trust balance in the possession of Lock Trust.

Set-off rights

 

If your Lock Trust balance becomes negative for any reason, that negative Lock Trust balance represents an amount that you owe to Lock Trust. Lock Trust may deduct these amounts from funds that are added to your Lock Trust account later, either by you or from payments you receive. If you have more than one Lock Trust account, we may set off a negative Lock Trust balance in one Lock Trust account against a Lock Trust balance in your other Lock Trust account(s). In the event that a negative Lock Trust balance is offset by Lock Trust pursuant to this paragraph, it may be combined with another debit coming out of your Lock Trust account.

If you manage your Lock Trust balance in multiple currencies, and the Lock Trust balance for one of the currencies becomes negative for any reason, Lock Trust may set off the negative Lock Trust balance by using funds you maintain    in a different currency.  If you have a negative Lock Trust balance in non-U.S. dollars for a period of 21 days or longer, Lock Trust will convert this negative Lock Trust balance to U.S. dollars. In either case, a currency conversion may be required, and you will be required to pay a currency conversionspread.

In addition to the above, if you have a past due amount owed to us, our affiliates, Lock Trust may debit your Lock Trust account to pay any amounts that are more than 180 days past  due.

Insolvency proceedings

 

If any proceeding by or against you is commenced under any provision of the United States Bankruptcy Code,   as amended, or under any other bankruptcy or insolvency law, we’ll be entitled to recover all reasonable costs or expenses (including reasonable attorneys’ fees and expenses) incurred in connection with the enforcement of this useragreement.

Assumption of rights

 

If Lock Trust invalidates and reverses a payment that you made to a recipient (either at your initiative or otherwise), you agree that Lock Trust assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in Lock Trust’s discretion.

No waiver

 

Our failure to act with respect to a breach of any of your obligations under this user agreement by you or others does not waive our right to act with respect to subsequent or similar breaches.

Indemnification and Limitation of Liability

 

In this section, we use the term “Lock Trust” to refer to Lock Trust, Inc., our parent Lock Trust, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint ventures, and suppliers. Our affiliates include each entity that we control, we are controlled by or we are under common control with.

Indemnification

 

YoumustindemnifyLock TrustforactionsrelatedtoyourLock TrustaccountandyouruseoftheLock Trustservices. You agree to defend, indemnify and hold Lock Trust harmless from any claim or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of your breach of this user agreement, your improper use of the Lock Trust services, your violation of any law or the rights of a third party and/or the actions or inactions of any third party to whom you grant permissions to use your Lock Trust account or access the Lock Trust services on yourbehalf.

Limitation of liability

 

Lock Trust’sliabilityislimitedwithrespecttoyourLock TrustaccountandyouruseoftheLock Trustservices.Inno event shall Lock Trust be liable for lost profits or any special, incidental or consequential damages (including  without limitation damages for loss of data or loss of business) arising out of or in connection with our   websites, the Lock Trust services, or this user agreement (however arising, including negligence), unless and to the extent prohibited bylaw.

Our liability to you or any third parties in any circumstance is limited to the actual amount of direct damages.  In addition, to the extent permitted by applicable law, Lock Trust is not liable, and you agree not to hold Lock Trust responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from: (1) your use of, or your inability to use, Lock Trust’s websites and services; (2) delays or disruptions in Lock Trust’s websites and services; (3) viruses or other malicious software obtained by accessing Lock Trust’swebsites or services or any website or service linked to Lock Trust’s websites or services; (4) glitches, bugs, errors, orinaccuracies of any kind in Lock Trust’s websites or services or in the information and graphics obtained from  them;

(5) the content, actions, or inactions of third parties; (6) a suspension or other action taken with respect to your Lock Trust account; or (7) your need to modify your practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this user agreement or Lock Trust’s  policies.

Disclaimer of Warranty and Release

 

No warranty

 

The Lock Trust services are provided “as-is” and without any representation or warranty, whether express, implied or statutory. Lock Trust specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

 

Lock Trust does not have any control over the products or services provided by sellers who accept Lock Trust as a payment method, and Lock Trust cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorized to do so.  Lock Trust does not guarantee continuous, uninterrupted or secure    access to any part of the Lock Trust services, and operation of our websites may be interfered with by numerous factors outside of our control. Lock Trust will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, debit cards, credit cards, and check issuances are processed in a timely manner but Lock Trust makes no representations or warranties regarding the amount of time needed to complete processing because the Lock Trust services are dependent upon many factors outside of our control, such as delaysin the banking system or the U.S. or international mail service.  Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply toyou.

Release of Lock Trust

 

If you have a dispute with any other Lock Trust account holder, you release Lock Trust from any and all claims,   demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out    of or in any way connected with such disputes. In entering into this release you expressly waive any protections that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to thisrelease.

Agreement to Arbitrate

 

You and Lock Trust agree that any claim or dispute at law or equity that has arisen or may arise between us will be resolved in accordance with the Agreement to Arbitrate provisions set forth below. Please read this information carefully.  Among other things it:

  • Affects your rights and will impact how claims you and we have against each other areresolved.
  • Includes a Prohibition of Class and Representative Actions and Non-Individualized Relief pursuant to which you agree to waive your right to participate in a class action lawsuit againstus.
  • Requires you to follow the Opt-Out Procedure to opt-out of the Agreement to Arbitrate by mailing us a written notice and the opt-out notice must be postmarked no later than 30 days after the date you accept this user agreement for the firsttime.

If a dispute arises between you and Lock Trust, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and Lock Trust regarding the Lock Trust services may be reported to customer service online through the Lock Trust Help Centerat any time, or by calling (800)573-2658 from Mon-Fri 5:00 AMto 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PMPT.

Agreement toArbitrate

OurAgreement                  You and Lock Trust each agree that any and all disputes or claims that have arisenormay arise between you and Lock Trust, including without limitation federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation or any other legal theory, shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify and so long as the matter remains in   such court and advances only on an individual (non-class, non-representative)    basis.  This Agreement to Arbitrate is intended to be broadly interpreted.  The Federal Arbitration Act governs the interpretation and enforcement of this

                                                        Agreement toArbitrate.                                                                                                                          

Prohibition of Class and Representative Actions and Non- Individualized Relief

You and Lock Trust agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Lock Trust agree otherwise, the arbitrator(s) may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative or class proceeding.  Also, the arbitrator(s) may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s).  Any relief awarded cannot affect otherLock Trust customers.

                                                        .                                                                                                                                                                        

Arbitration Procedures

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator or arbitrators instead of a judge or jury, and court review of an arbitration award is very limited. However, the arbitrator(s) can award the same damages and relief on an individual basis that a court can award to an individual.  The arbitrator(s) also must follow the terms of this user agreement as a court would. All issues are for the arbitrator(s) to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of the Prohibition of Class and Representative Actions and Non-Individualized Relief section above, shall be for a court of competent jurisdiction to decide.

The arbitration will be conducted by the American Arbitration Association (referred to as the “AAA”) under its rules and procedures, including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA’s rules are available at www.adr.org. A party who intends to seek arbitration must first send the other party, by certified mail, a completed form Notice of Dispute. You should send this notice to Lock Trust at: Lock Trust, Inc., Attn: Litigation Department, Re: Notice of Dispute, ContactUs@locktrust.com

Lock Trust will send any notice to you to the address we have on file associated with your Lock Trust account; it is your responsibility to keep your address up to date. All information called for in the notice must be provided including a description of the nature and basis of the claims the party is asserting and the relief sought.

If you and Lock Trust are unable to resolve the claims described in the notice within 30 days after the notice is sent, you or Lock Trust may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on the AAA’s website at www.adr.org.

                                                        The arbitration shall be held in the county in which you reside or atanother                     

mutually agreed location. If the value of the relief sought is $10,000 or less, you or Lock Trust may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Lock Trust subject to the discretion of the arbitrator(s) to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you and/or Lock Trust may attend by telephone, unless the arbitrator(s) require otherwise. Any settlement offer made by you or Lock Trust shall not be disclosed to the arbitrator(s).

The arbitrator(s) will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator(s) shall not be bound by rulings in prior arbitrations involving different Lock Trust customers, but is/are bound by rulings in prior arbitrations involving the same Lock Trust customer to the extent required by applicable law. The award of the arbitrator(s) shall be final and binding, and judgment on the award rendered by the arbitrator(s) may be entered in any court

                                                        having jurisdictionthereof.                                                                                                                    

CostsofArbitration           Payment of all filing, administration, and arbitrator fees will be governedbytheAAA’s rules, unless otherwise stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request, Lock Trust will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by Lock Trust should be submitted by mail to the AAA along with your Demand for Arbitration and Lock Trust will make arrangements to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and you are able to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis, Lock Trust will pay as much of the filing,   administration, and arbitrator fees as the arbitrator(s) deem necessary to prevent the cost of accessing the arbitration from being prohibitive. In the event the arbitrator(s) determine the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse Lock Trust for all fees associated with the arbitration paid byLock Truston your behalf that you otherwise would be obligated to pay under the

                                                        AAA’srules.

Severability                     With the exception of any of the provisions in the Prohibition ofClassandRepresentative Actions and Non-Individualized Relief section above, if a court decides that any part of this Agreement to arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If a court decides that  any of the provisions in the Prohibition of Class and Representative Actions and Non-Individualized Relief section above is invalid or unenforceable, then the  entirety of this Agreement to Arbitrate shall be null and void, but the remainder of

                                                        this user agreement will continue toapply.                                                                                      

Opt-OutProcedure            If you are a new Lock Trust customer, you can choose to reject thisAgreementtoArbitrate by mailing us a written opt-out notice. The opt-out notice must be postmarked no later than 30 days after the date you accept this user agreement for the first time. You must mail the opt-out notice to Lock Trust, Inc., Attn: Litigation Department, ContactUs@locktrust.com.

For your convenience, we are providing an opt-out notice form you must complete and mail to opt out of this Agreement to Arbitrate.  You must complete this form

                                                        By providing all the information it calls for, including your name, address, phone       

number, and the email address(es) used to log in to the Lock Trust account(s) to which the opt-out applies. You must sign the opt-out notice for it to be effective. This procedure is the only way you can opt out of the agreement to arbitrate. If you opt out of this Agreement to Arbitrate, all other parts of the user agreement will continue to apply.  Opting out of this Agreement to Arbitrate has no effect on   any

                                                        previous, other, or future arbitration agreements that you may have withus.                 

Future Amendments to this Agreementto Arbitrate

Notwithstanding any provision in the user agreement to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or website link provided herein) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Lock Trust prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by this Agreement to arbitrate that have arisen or may arise between you and Lock Trust.  We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on www.Lock Trust.com at least 30 days before the effective date of the amendments and by providing notice through email.  If you do not agree to these amended terms, you may close your Lock Trust account within the 30-day period and you will notbe bound by the amended terms.

                                                                                                                                                                                                                                 

Intellectual Property

 

Lock Trust’s trademarks

 

“Lock Trust.com,” “Lock Trust,” and all logos related to the Lock Trust services are either trademarks or registered trademarks of Lock Trust or Lock Trust’s licensors. You may not copy, imitate, modify or use them without Lock Trust’s prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Lock Trust. You may not copy, imitate, modify or use them without our prior written consent. You may use HTML logos provided by Lock Trust for the purpose of directing web traffic to the Lock Trust services. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to Lock Trust or the Lock Trust services or display them in any manner that implies Lock Trust’s sponsorship or endorsement. All right, title and interest in and to the Lock Trust websites, any content thereon, the Lock Trust services, and the technology related to the Lock Trust services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of Lock Trust and its licensors.

License grants, generally

 

If you are using Lock Trust software such as an API, developer’s toolkit or other software application that you have downloaded, then Lock Trust grants you a revocable, non-exclusive, non-sublicensable, non-transferable, royalty- free limited license to use Lock Trust’s software in accordance with the documentation accompanying such software. This license grant applies to the software and all updates, upgrades, new versions and replacement software. You may not rent, lease or otherwise transfer your rights in the software to a third party. You must comply with the implementation and use requirements contained in all Lock Trust documentation accompanying the Lock Trust services. If you do not comply with Lock Trust’s implementation and use requirements you will be liable for all resulting damages suffered by you, Lock Trust and third parties. Lock Trust may update or discontinue any APIs upon notice to you. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software. You acknowledge that all rights, title and interest to Lock Trust’s software are owned by Lock Trust. Any third party software application you use on the Lock Trust websites is subject to the license you agreed to with the third party that provides you with this software.  You acknowledge that Lock Trust does not own, control nor haveanyresponsibility or liability for any third party software application you elect to use on the Lock Trust websites and/or in connection with the Lock Trust services.

License grant from you to Lock Trust; intellectual property warranties

 

Lock Trust does not claim ownership of the content that you provide, upload, submit or send to Lock Trust. Nor does Lock Trust claim ownership of the content you host on third-party websites or applications that use Lock Trust services to provide payments services related to your content.  Subject to the next paragraph, when you provide    content to Lock Trust or post content using Lock Trust services, you grant Lock Trust (and parties that we work with) a non- exclusive, irrevocable, royalty-free, transferable, and worldwide license to use your content and associated intellectual property and publicity rights to help us improve, operate and promote our current services and develop new ones. Lock Trust will not compensate you for any of your content.  You acknowledge that Lock Trust’s use of your content will not infringe any intellectual property or publicity rights. Further, you acknowledge and warrant that you own or otherwise control all of the rights of the content you provide, and you agree to waive your moral rights and promise not to assert such rights against Lock Trust.

License grant from sellers to Lock Trust

 

Notwithstanding the provisions of the prior paragraph, if you are a seller using the Lock Trust services to accept payments for goods and services, you hereby grant Lock Trust and its affiliates a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers), and royalty-free, fully paid-up, right to use and display publicly, during the term of this user agreement, your trademark(s) (including but not limited to registered and unregistered trademarks, trade names, service marks, logos, domain names and other designations owned, licensed to or used by you) for the purpose of (1) identifying you as a merchant that accepts a Lock Trust service as   a payment form, and (2) any other use to which you specifically consent

Miscellaneous

 

Assignment

 

You may not transfer or assign any rights or obligations you have under this user agreement without Lock Trust’s prior written consent. Lock Trust may transfer or assign this user agreement or any right or obligation under this user agreement at any time.

Business Days

 

References in this user agreement to “Business Day(s)” mean(s) Monday through Friday, excluding holidays when Lock Trust’s offices are not considered open for business in the U.S.  Holidays include New Year’s Day  (January 1), Martin Luther King, Jr.’s Birthday (the third Monday in January), George Washington’s Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25). If a holiday falls on a Saturday, Lock Trust observes the holiday on the prior Friday. If the holiday falls on a Sunday, Lock Trust observes the holiday on the followingMonday.

Consumer fraud warning

 

We’re always looking for ways to help keep you even more secure. So stay on the lookout for some of these common scams:

  • Spoofing: a scammer sends forged or faked electronic documents or emails falsely claiming to be Lock Trust or coming from Lock Trust but asks you to send money outside your Lock Trust account.
  • Relative in Need: a scammer impersonates a family member (commonly grandchildren) and claims there is an emergency requiring you to send money.
  • Lottery or Prize: a scammer informs you that you’ve won a lottery or prize and must send money in order to claimit.
  • Debt Collection: a scammer impersonates a debt collector and induces you to send money using threats or intimidation.
  • Employment Related: a scammer instructs you to send money in connection with a fraudulent offer of employment.

Always use common sense when sending money. If something sounds too good to be true, it probably is. Only send money for yourself and not for others.  Remember that if you don’t send the payment through your    Lock Trust account, you’re not covered by Lock Trust Purchase Protection.  Please let us know immediately if you believe someone is trying to scam or defraud you by contacting us at (800)573-2658

Escheatment of dormant accounts

 

If you do not log in to your Lock Trust account for two or more years, Lock Trust may close your Lock Trust account and send the Lock Trust balance to your primary address or, if required, escheat (send) your Lock Trust balance to your state of residency.  Lock Trust will determine your state of residency based on the state listed in the primary address for your Lock Trust account. If your address is unknown or registered in a foreign country, your Lock Trust balance will be escheated to the State of Delaware. Where required, Lock Trust will send you a notice prior to escheating any funds in your Lock Trust account. If you fail to respond to this notice, your Lock Trust balance will be escheated to the applicable state. If you would like to claim any escheated Lock Trust balance from the applicable state, please contact the applicable state’s unclaimed property administrator.

Governing law

 

You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in this user agreement, the laws of the State of Delaware, without regard to principles of conflict of laws, will govern this user agreement and any claim or dispute that has arisen or may arise between you and Lock Trust.

Identity authentication

 

You authorize Lock Trust, directly or through third parties, to make any inquiries we consider necessary to validate your identity. This may include asking you for further information, requiring you to provide your date of birth, a taxpayer identification number and other information that will allow us to reasonably identify you, requiring   you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report from a credit reporting agency, or verifying your information against third party databases or through other sources. We may also ask to see your driver’s license or other identifying documents at any time. If you use certain Lock Trust services, federal law requires that Lock Trust verify some of your information.  Lock Trust reserves the right to close, suspend, or limit access to your Lock Trust account and/or the Lock Trust services in the event we are unable to obtain or verify thisinformation.

Lock Trust is only a payment service provider

 

Our relationship with you under this user agreement is as a payment service provider, and Lock Trust is an independent contractor for all purposes.  Lock Trust is not your agent or trustee.

Privacy

 

Protecting your privacy is very important to us. Please review our Privacy Policyin order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.

Translation of agreement

 

Any translation of this user agreement is provided solely for your convenience and is not intended to modify the terms of this user agreement. In the event of a conflict between the English version of this user agreement and a version in a language other than English, the English version shall control.

Unlawful internet gambling notice

 

Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your Lock Trust account or your relationship with Lock Trust. Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet  gambling.

Your use of information

 

If you receive information about another Lock Trust customer, you must keep the information confidential and only use it in connection with the Lock Trust services. You may not disclose or distribute any information about Lock Trust users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so.  You may not send unsolicited emails to a Lock Trust customer or use the Lock Trust services to   collect payments for sending, or assist in sending, unsolicited emails to third parties.

Digital Goods Small-payments Purchases

You may be able to buy digital goods from certain sellers and pay for them at a later date.  When it’s available to you, using this service does not require you to pay a fee to Lock Trust.  Lock Trust may decide to suspend or terminate this service, and Lock Trust may restrict the availability of this service (even beyond the eligibility requirements described below) anytime.

This service is available at the time of transaction only if:

  • you’re buying digital goods from a seller who has qualified with Lock Trust for this type of digital goods sales, and
  • you do not have a balance in your Lock Trust wallet.

 Accepting small-payments for digital goods: 

As a seller of digital goods, your Lock Trust account may qualify to receive small-payments pricing as described in the Lock Trust User Agreement.

If your Lock Trust account is approved to accept small-payments for digital goods, your pricing will be dynamic, meaning that it will switch between small-payments pricing and standard transaction fees, depending on which price is lower.

 Disputes related to digital goods transactions

There are special rules that apply to disputes by buyers related to digital goods transactions in amounts below certain thresholds.

If you are a buyer:

When you are making Digital Goods Small-payments Purchases there are special rules that apply and that include pre-determined thresholds (described in the table below) where we may, at our discretion, reverse the transaction without requiring you to take further action.  We may limit the number of automatic reversals that you benefit from, but, even if that is the case, you will still be able to follow Lock Trust’s standard dispute resolution processes.

Pre-determined thresholds for reversal without

requiring the buyer to take further action

Currency Amount Currency Amount
Australian Dollar: $9.99 AUD New Zealand Dollar: $9.99 NZD
Brazilian Real: 7.99 BRL Norwegian Krone: 29.99 NOK
Canadian Dollar: $3.99 CAD Philippine Peso: 499.99 PHP
Czech Koruna: 99.99 CZK Polish Zlotych: 19.99 PLN
Danish Krone: 24.99 DKK Singapore Dollar: $9.99 SGD
Euro: €3.99 EUR Swedish Krona: 34.99 SEK
Hong Kong Dollar: $49.99 HKD Swiss Franc: 4.99 CHF
Hungarian Forint: 999 HUF Taiwan New Dollar: 240.00 TWD
Israeli Shekel: 15.99 ILS Thai Baht: 249.99 THB
Japanese Yen: ¥999 JPY U.K. Pounds Sterling: £3.99 GBP
Mexican Peso: $39.99 MXN U.S. Dollar: $3.99 USD

If you are a seller:

If your Lock Trust account is approved to accept small-payments for digital goods and a buyer opens a dispute for a transaction involving digital goods from you in an amount below certain pre-determined thresholds (set forth in the table above) we may, at our discretion, reverse the transaction without requiring the buyer to take further action.  Your sale of digital goods is not eligible for coverage under Lock Trust’s Seller Protection program.

Exhibit A

Fees for sending money to friends and family.

 

We’ll always post the current fees for sending money to friends and family on this page, and we will disclose the fees to you in advance each time you initiate a transaction to send money to a friend or family member. These fees may change from time to time, and most changes to these fees will be deemed effective at the time and date of posting. If these fees ever increase, we will provide you 30 days advance notice on our Policy

Updates page.

Sending to the U.S. and Canada.

 

If you are a U.S. Lock Trust account holder sending money to a friend or family member with a Lock Trust account in the United States or Canada:

Andyourpaymentmethodforthe transactionis:

Then you pay:

 

 

Exclusively a Lock Trust balance or bank account linked to your Lock Trust account.

Fee is waived.

Other, including a partially or fully funded payment by a credit card, debit card or Lock Trust Credit.

A fee of 2.9% of the transaction amount plus a fixed fee (from the table below) based on the currency of the transaction.

Sending to other countries.

 

If you are a U.S. Lock Trust account holder sending money to a friend or family member with a Lock Trust account in a country other than the United States or Canada:

Andyourpaymentmethod for the transactionis:

and your friend orfamily memberhasaLock Trust

Then you pay:

                                                        accountin:                                                                                                 

Exclusively a Lock Trust balance or bank account linked to your Lock Trust account.

Other, including a partially or fully funded payment by a

Australia orPoland                                 a fee of 1.0% ofthetransactionamount.

Germany                                                    a fee of 2.0% ofthetransactionamount.

Japan                                                          a fee of 0.3% ofthetransactionamount.

Mexico                                                       a fee of 0.5% ofthetransactionamount.*

any othercountry                                   a fee of 0.5% ofthetransactionamount.

Australia                                                    a fee of 3.4% ofthetransactionamount plus a fixed fee (fromthe

credit card, debit card or Lock Trust Credit.

table below) based on the currency.

Mexico                                                       a fee of 3.9% ofthetransactionamount plus a fixed fee (from the tablebelow)basedonthecurrency.*

any other country                                  a fee of 3.9% ofthetransactionamount plus a fixed fee (from the tablebelow)basedonthecurrency.

*If you are sending money to a friend or family member in Mexico, the above fees, including the percentage and fixed fees, shall be subject to the value-added tax pursuant to applicable tax   laws.

Fixed fees applicable to sending money.

 

Currency Fee Currency Fee
Australian  Dollar: 0.30 AUD New  Zealand Dollar: 0.45 NZD
Brazilian Real: 0.60 BRL Norwegian Krone: 2.80 NOK
Canadian Dollar: 0.30 CAD Philippine Peso: 15.00 PHP
Czech Koruna: 10.00 CZK Polish Zlotych: 1.35 PLN
Danish Krone: 2.60 DKK Russian Ruble: 10 RUB
Euro (recipient is in France): 0.25 EUR Singapore Dollar: 0.50 SGD
Euro (recipient is outside of France): 0.35 EUR Swedish Krona: 3.25 SEK
Hong Kong Dollar: 2.35 HKD Swiss Franc: 0.55 CHF
Hungarian Forint: 90 HUF Taiwan New Dollar: 10.00 TWD
Israeli  Shekel: 1.20 ILS Thai Baht: 11.00 THB
Japanese Yen: 40 JPY U.K. Pounds Sterling: 0.20 GBP
Malaysian Ringgit: 2.00 MYR U.S. Dollar: 0.30 USD
Mexican Peso: 4.00 MXN

 

Note: Generally, the sender pays the fees listed above, except that U.S. recipients from Chinese senders paying from the Classic Send Money experience may be required to pay the fee. If you send money to a friend or family member from a third party (non-Lock Trust) website or by using a third party’s product or service, then the third party will determine if the sender or recipient pays the fee. This will be disclosed to you by the third party before the payment is initiated.