Last updated on January 17, 2026

Lock Trust App Solutions

e-Commerce Terms & Conditions

Welcome to LockTrust.com.

These Terms of Use (“Terms”), together with any applicable order form, subscription agreement, or other written agreement that incorporates these Terms by reference (“Order Form”), and any attachments or policies referenced herein (collectively, the “Agreement”), constitute a binding legal agreement between you and Lock Trust, Inc. (or, if applicable, the Lock Trust entity identified in a separate written agreement) (“Lock Trust,” “we,” “us,” or “our”).

This Agreement governs your access to and use of Lock Trust’s proprietary cloud-based software platform, applications, and related technologies for business operations and management, including any standalone software, professional services, content, mobile applications (“Mobile Apps”), and related features made available through:

(collectively, including all updates, enhancements, and new functionality, the “Service”).

Acceptance of These Terms

Please read these Terms carefully.
By accessing or using the Service, you:

  • Accept and agree to be bound by this Agreement
  • Agree to use the Service only in compliance with this Agreement and applicable law

If you do not agree to these Terms, you may not access or use the Service.

Corporate Authority & User Definitions

If you are registering for an account or using the Service on behalf of a business, organization, or other legal entity (“Corporate Entity”), you:

  • Agree to this Agreement on behalf of that Corporate Entity
  • Represent and warrant that you have authority to bind the Corporate Entity

In that case, the terms “Customer,” “you,” and “your” refer to the Corporate Entity.

If you are using the Service in an individual capacity or as an authorized user of a Corporate Entity, those terms refer to you individually.

Lock Trust’s direct competitors, or agents acting on their behalf, are prohibited from accessing the Service.

Service Description

The Service operates substantially as described in the documentation published in the Lock Trust Knowledge Base, as updated from time to time. Product descriptions and support materials are accurate as of their publication date but may change.

Lock Trust may update, modify, or discontinue features at any time.

Changes to These Terms

We may update these Terms periodically. When we do:

We will provide at least thirty (30) days’ advance notice of any material changes, unless changes are required due to law, regulation, or third-party service requirements.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree, you must stop using the Service.

IMPORTANT NOTICE REGARDING ARBITRATION

THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER.

Except for limited exceptions:

  • Claims must be resolved through final and binding arbitration
  • Claims may be brought only on an individual basis
  • You waive the right to a jury trial and class or representative actions

Additional Terms

Certain features may be subject to additional terms, including:

  • Lock Trust’s Privacy Policy
  • User specifications and role-based access rules (“User Specifications”)
  • Feature-specific terms displayed within the Service

All such terms are incorporated into this Agreement by reference. Lock Trust may update User Specifications to reflect new user types, features, or functionality without amending this Agreement.

 

1. Account Registration & Authorized Users

1.1 Accounts & Authorized Users

You must maintain an active account to use the Service. You agree to:

  • Provide accurate, complete, and current registration information
  • Promptly update information as needed

Lock Trust may suspend or terminate access if information is inaccurate or incomplete.

Only individuals authorized by you (“Authorized Users”) may access the Service using credentials issued or approved by you. You are responsible for:

  • All activity under your account
  • Securing login credentials
  • Notifying Lock Trust immediately of unauthorized access

Certain features may be limited by user role, subscription type, or usage limits, as set forth in your Order Form or User Specifications. Lock Trust may restrict usage exceeding applicable limits.

1.2 Eligibility

You must be the age of legal majority in your jurisdiction to use the Service. By using the Service, you represent that:

  1. You meet this age requirement
  2. You have not been previously suspended or removed
  3. Your use complies with applicable law

1.3 Corporate Entities & Affiliates

Corporate Customers may permit Authorized Users from Affiliates to access the Service, provided:

  • Usage remains within subscription limits
  • The Service is used to operate a single business

You are responsible for all acts and omissions of Authorized Users, including those of Affiliates.

“Affiliate” means any entity that controls, is controlled by, or is under common control with a party.

Separate businesses require separate agreements.

1.4 User Roles & Specifications

User types may include, without limitation:

  • Users (e.g., technicians, agents, revenue-attributed roles)
  • Administrative Users (e.g., office staff, sales, managers)
  • Office Users (administrative support roles)

User subscriptions:

  • Are assigned to individuals and may not be shared
  • May not be reassigned without Lock Trust’s written approval
  • Are subject to deactivation rules outlined in User Specifications

2. Services & License Grant

2.1 License

Subject to this Agreement, Lock Trust grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable license during the subscription term to:

  • Access and use the Service solely for internal business operations
  • Install and use associated Mobile Apps on devices you own or control

Use is limited to the number and type of Authorized Users purchased. Excess usage may result in:

  • Automatic additional charges
  • Suspension of access

If Lock Trust provides APIs or ancillary software, use is limited solely to supporting your authorized use of the Service and may be subject to additional terms.

2.2 Early Access Services

Features designated as Preview, Beta, Alpha, Early Access, or Evaluation are provided:

  • Solely for testing or evaluation
  • “AS IS” and “AS AVAILABLE”
  • Without warranties of any kind

Lock Trust may disable Early Access features at any time without notice. Feedback provided becomes Lock Trust intellectual property.

2.3 Open-Source Software

The Service may include open-source components governed by separate licenses. Copyright remains with the respective licensors.

2.4 Artificial Intelligence Tools

The Service may include AI-powered features (“AI Tools”). Lock Trust:

  • Makes no warranties regarding accuracy or reliability of AI outputs
  • Does not review AI-generated content
  • Disclaims liability arising from reliance on AI outputs

You are solely responsible for:

  • Reviewing AI-generated content
  • Providing any required notices or obtaining consents related to AI use

3. License Grant

Subject to this Agreement, Lock Trust grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for Customer’s internal business operations during the applicable subscription term.

All rights not expressly granted are reserved by Lock Trust.

4. Use Restrictions

Except as expressly permitted by applicable law or authorized by Lock Trust in writing, you shall not, and shall not permit any third party to:

Unlawful or Harmful Conduct

  • Use the Service for any illegal, deceptive, or fraudulent purpose
  • Harass, threaten, demean, embarrass, or harm any person
  • Impersonate any person or entity or misrepresent affiliation

Rights Violations

  • Infringe, misappropriate, or violate any third-party intellectual property, privacy, or proprietary rights
  • Send or store unlawful, obscene, defamatory, threatening, or tortious content

Marketing & Communications Violations

  • Use the Service in violation of advertising, marketing, debt collection, or communications laws
  • Send messages without valid consent
  • Fail to honor unsubscribe or opt-out requests

Restricted Data

  • Import, upload, transmit, or store:
    • Credit card numbers or sensitive financial data
    • Health, medical, pharmaceutical, or biometric data
    • Personal information of children under 18
    • Government-issued identifiers (e.g., SSNs, SINs)
    • Any other regulated or sensitive data

Unless expressly authorized in writing by Lock Trust.

Security & System Integrity

  • Interfere with or compromise security-related features
  • Disable, bypass, or circumvent access controls
  • Reverse engineer, decompile, or disassemble the Service, except where expressly permitted by law (and only with prior written notice to Lock Trust)

Service Disruption

  • Upload or distribute malware, spyware, or malicious code
  • Interfere with networks, servers, or infrastructure
  • Collect personal information about others without consent
  • Send unsolicited advertisements or solicitations

Commercial Misuse

  • License, sublicense, sell, resell, lease, rent, assign, or distribute the Service
  • Operate a service bureau or time-sharing arrangement
  • Commercially exploit the Service except as expressly permitted

Competitive Use

  • Access the Service to:
    1. Build or support a competing product or service
    2. Develop similar functionality, features, or designs
    3. Copy ideas, workflows, or user interfaces

Attempted Violations

  • Attempt, assist, or permit any prohibited activity described in this Section

5. Accounts & Authorized Users

Customer is responsible for:

  • All activity under its account
  • Actions of Authorized Users
  • Maintaining secure credentials

Customer must promptly notify Lock Trust of any unauthorized access or security incident.

6. Customer Data & Platform Data

6.1 Customer Data Ownership

You retain all right, title, and interest in and to any data, content, or information submitted to or processed through the Service (“Customer Data”).

You are solely responsible for:

  • The accuracy, quality, and legality of Customer Data
  • Ensuring Customer Data complies with applicable laws
  • Obtaining all necessary rights, consents, and permissions

Lock Trust does not monitor or validate Customer Data.

6.2 License to Customer Data

You grant Lock Trust a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service and to perform under this Agreement.

6.3 Platform Data Ownership

Lock Trust exclusively owns all rights in and to:

  • The Service and Lock Trust Technology
  • System architecture, software, and source code
  • Metadata, logs, telemetry, and usage data
  • Performance metrics, diagnostics, and analytics
  • Derived insights and statistical data

(collectively, “Platform Data”), even if generated from or in connection with Customer’s use of the Service.

No ownership rights in Platform Data are transferred to you.

6.4 Aggregated & De-Identified Data

Lock Trust may aggregate and de-identify Customer Data and use such data for:

  • Analytics and benchmarking
  • Product improvement and development
  • Business operations and reporting

Such data will not identify you or any individual.

7. Data Security & Privacy

7.1 Security Measures

Lock Trust maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, or loss.

You acknowledge that no system is completely secure.

7.2 Customer Responsibilities

You are responsible for:

  • Securing your systems and devices
  • Managing Authorized User access
  • Protecting login credentials
  • Configuring the Service appropriately

Lock Trust is not responsible for security incidents caused by your systems, credentials, or misuse.

7.3 Security Incidents

If Lock Trust becomes aware of confirmed unauthorized access to Customer Data:

  • Lock Trust will notify you within a commercially reasonable timeframe
  • Lock Trust will take reasonable steps to mitigate the incident

Lock Trust does not guarantee incident-free operation.

8. Security Incidents

In the event of a confirmed unauthorized access to Customer Data:

  • Lock Trust will notify Customer within a commercially reasonable timeframe
  • Lock Trust will take reasonable steps to contain and mitigate the incident

Lock Trust does not guarantee incident-free operation.

9. Fees, Billing & Taxes

9.1 Fees

Fees are as set forth in the applicable Order Form or subscription plan. Unless expressly stated otherwise:

  • Fees are non-refundable
  • Subscriptions are billed in advance
  • Partial periods are not prorated

9.2 Payment

You authorize Lock Trust to charge the payment method on file for:

  • Subscription fees
  • Usage overages
  • Applicable taxes

Failure to pay may result in suspension or termination.

9.3 Taxes

You are responsible for all applicable taxes, duties, or assessments, excluding taxes based on Lock Trust’s net income.

10. Suspension & Termination

10.1 Immediate Suspension for Risk

Lock Trust may immediately suspend access to the Service, without prior notice, if Lock Trust reasonably determines that your use:

  • Poses a security or compliance risk
  • Violates law or regulation
  • Threatens system integrity or availability
  • Breaches this Agreement

10.2 Termination

Lock Trust may terminate access for material breach, non-payment, or repeated violations.

Customer may terminate by discontinuing use, subject to outstanding payment obligations.

10.3 Effect of Termination

Upon termination:

  • All licenses immediately end
  • Access may be disabled
  • Customer Data may be deleted after a reasonable period unless legally required to retain it

11. Enterprise Services & Support

Professional services, enterprise support, service levels, or SLAs apply only if expressly stated in writing in an Order Form or separate agreement.

No enterprise obligations are implied by marketing materials, sales discussions, or documentation.

12. Regulatory Compliance

12.1 General Compliance

You represent and warrant that you will at all times comply with all applicable laws, rules, and regulations—including foreign, federal, state, provincial, and local laws—when accessing or using the Service or any Lock Trust Technology.

This includes, without limitation, laws relating to:

  • Privacy and data protection
  • Access to information
  • Electronic communications and marketing
  • Consumer protection
  • Telecommunications and wiretapping

You are solely responsible for:

  • Making all legally required disclosures (including disclosures in your privacy policy)
  • Obtaining all required consents from end users, customers, or other parties
Telephone, Messaging & Communications Compliance

You acknowledge and agree that you are solely responsible for compliance with all laws governing voice calls, text messages, emails, and other electronic communications, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • FTC Telemarketing Sales Rule
  • California Invasion of Privacy Act
  • Canada’s Anti-Spam Legislation (CASL)
  • Canadian Competition Act (telemarketing provisions)
  • CRTC Unsolicited Telecommunications Rules
  • Applicable federal, state, provincial, and international wiretapping laws

You agree that all communications sent using the Service:

  • Are sent only with valid, documented consent, where required
  • Include all legally required disclosures
  • Include a functional and timely unsubscribe mechanism, where applicable

You are responsible for compliance with restrictions relating to, without limitation:

  • Permitted contact times
  • Opt-in and opt-out requirements
  • Do-not-call lists and registration obligations
  • Required call disclosures
  • Message content requirements
  • CTIA Messaging Principles and Best Practices

12.2 HIPAA

Lock Trust does not act as a Business Associate unless a separate Business Associate Agreement (BAA) is executed.
Without a BAA, HIPAA-regulated data must not be processed.

12.3 PCI DSS

Lock Trust maintains PCI DSS Level 1 compliance for the components of the Services that are within Lock Trust’s control, as applicable.

Lock Trust is not a payment processor or merchant of record, and does not assume responsibility for Customer’s payment processing activities.

Customer remains solely responsible for:

  • Its own PCI DSS compliance obligations
  • The configuration and use of the Services
  • Any payment data it collects, processes, stores, or transmits outside of Lock Trust’s controlled environment
  • Compliance with all applicable payment card network rules and financial regulations

Lock Trust’s PCI DSS compliance does not relieve Customer of its independent compliance obligations.

12.4 Data Residency

Unless expressly agreed, data may be hosted in the United States and transferred across regions as necessary to operate the Services.

13. Audits & Assurance

Customer may not audit Lock Trust systems without prior written consent.

Any security reports or third-party attestations (e.g., SOC 2) are confidential, informational only, and do not modify this Agreement.

14. Intellectual Property

14.1 Ownership of Lock Trust Technology

Except for the limited access rights expressly granted under this Agreement, Lock Trust retains all right, title, and interest in and to the Service, Lock Trust Technology, and all related intellectual property.

Lock Trust Technology is protected by applicable intellectual property laws, including U.S. and Canadian copyright laws and international treaties.

As between the parties:

  • Customer owns all Customer Data
  • Lock Trust owns all Platform Data and Technology

14.2 Trademarks

The following are trademarks or service marks of Lock Trust or its Affiliates (“Lock Trust Trademarks”):

  • The Lock Trust name and logos
  • Affiliate names and logos
  • LockTrust.com domain names
  • Product and service names associated with the Service

Other trademarks displayed through the Service belong to their respective owners and do not imply endorsement.

Nothing in this Agreement grants you any license or right to use Lock Trust Trademarks without prior written permission.

All goodwill arising from use of Lock Trust Trademarks inures exclusively to Lock Trust.

15. Confidentiality

Each party shall protect the other’s confidential information and use it solely to perform under this Agreement.

16. Warranties Disclaimer

During the applicable subscription term, Lock Trust warrants that the Service will materially conform to the Service descriptions published by Lock Trust.

Lock Trust’s sole and exclusive liability, and your sole and exclusive remedy, for any breach of this limited warranty is that Lock Trust will use commercially reasonable efforts to correct the material non-conformity after receipt of written notice from you describing the issue.

Customer Representations & Responsibilities

You represent and warrant that:

  1. You will not upload, submit, or request that Lock Trust import any information (including personal information) unless you have obtained all required rights, consents, permissions, and licenses to do so and to authorize Lock Trust’s collection, use, disclosure, and retention of such information in accordance with this Agreement; and
  2. Your use of the Service will not subject Lock Trust to liability or cause Lock Trust to violate any applicable law, rule, regulation, or guideline.

Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICE, ANY PROFESSIONAL SERVICES, AND ALL MATERIALS AND CONTENT MADE AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCK TRUST DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, GUARANTEES, AND PROMISES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION:

  • Any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and
  • Any warranties arising from course of dealing, usage, or trade practice.

Lock Trust does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any such issues will be corrected.

No Reliance

No advice or information, whether oral or written, obtained by you from Lock Trust or through the Service creates any warranty or representation not expressly stated in this Agreement.

You acknowledge that:

  • You use the Service at your own discretion and risk
  • Lock Trust is not responsible for damage arising from your interactions with other users

Technology & Network Disclaimer

Lock Trust is not responsible for:

  • Damage to your systems, devices, or equipment
  • Loss of data, including Customer Data or backups

You acknowledge that:

  • The internet and telecommunications networks are inherently insecure
  • Lock Trust has no liability for interception, alteration, or loss of Customer Data while in transit

Any promotional goods provided are offered “AS IS” without warranty.

Platform Configuration Responsibility

Lock Trust Technology is provided as a configurable platform.

You are solely responsible for:

  • Configuring your instance of the Service
  • Ensuring your configuration and use comply with all applicable laws, rules, and regulations

Any configuration suggestions provided by Lock Trust are for informational purposes only and do not relieve you of responsibility for legal or business compliance.

Legal Effect

The limitations, exclusions, and disclaimers in this section apply to the maximum extent permitted by law.
Nothing in this Agreement disclaims warranties or rights that cannot be disclaimed under applicable law.

17. Limitation of Liability

Exclusion of Certain Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LOCK TRUST, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “LOCK TRUST ENTITIES”) BE LIABLE FOR ANY:

  • Indirect
  • Incidental
  • Special
  • Consequential
  • Exemplary
  • Punitive

DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:

  • Your access to or use of the Service
  • Your inability to access or use the Service
  • Any materials or content available through the Service
  • Any products or services provided by Lock Trust, including Professional Services

REGARDLESS OF THE LEGAL THEORY asserted (whether contract, warranty, tort (including negligence, gross negligence, or willful misconduct), statute, or otherwise), AND REGARDLESS OF WHETHER ANY LOCK TRUST ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Aggregate Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, THE MAXIMUM AGGREGATE LIABILITY OF THE LOCK TRUST ENTITIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE—INCLUDING PROFESSIONAL SERVICES—SHALL NOT EXCEED THE GREATER OF:

  1. The total amount paid by you to Lock Trust for the Service in the twelve (12) months preceding the event giving rise to the claim; or
  2. One hundred U.S. dollars (US $100).

This limitation applies regardless of the form of action or legal theory.

Risk Allocation & Essential Basis

You acknowledge and agree that:

  • The limitations, exclusions, and disclaimers set forth in this Agreement allocate risk between the parties
  • These provisions form an essential basis of the bargain
  • Each limitation is severable and independent of the other provisions

The limitations in this section apply even if any limited remedy fails of its essential purpose.

Jurisdictional Limitations

Some jurisdictions do not permit the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations above may not apply to you.

If you are dissatisfied with any portion of the Service or this Agreement, your sole and exclusive remedy is to discontinue use of the Service.

New Jersey Consumer Notice

If you are an individual user residing in the State of New Jersey, the sections titled “Warranties & Disclaimers” and “Limitation of Liability” are intended to apply only to the extent permitted under New Jersey law.

If any portion of these sections is held unenforceable under New Jersey law, such invalidity will not affect the enforceability of the remaining provisions.

18. Indemnification

Customer shall indemnify and hold harmless Lock Trust from claims arising from:

  • Customer’s use of the Services
  • Customer Data
  • Violation of this Agreement or applicable law

19. Arbitration & Governing Law

19.1 Governing Law

This Agreement is governed by the laws of the State of Florida, excluding conflict-of-law principles.

19.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute shall be resolved by binding arbitration, except claims for injunctive relief or intellectual property enforcement.
Class actions are waived.

Agreement to Arbitrate

You and Lock Trust agree that any dispute or claim arising out of or relating to this Agreement shall be resolved exclusively through final and binding arbitration, except that either party may bring individual claims in small claims court where permitted.

This agreement:

  • Is governed by the Federal Arbitration Act
  • Applies to claims arising before or after termination
  • Waives the right to a jury trial and class actions

Class Action Waiver

All claims must be brought solely on an individual basis.
The arbitrator may not consolidate claims or preside over representative or class proceedings.

Relief may be awarded only to the individual party seeking it and only to the extent necessary to resolve that party’s claim.

Informal Resolution Requirement

Before initiating arbitration, the party seeking relief must send a written Notice of Dispute to the other party describing:

  • The nature of the dispute
  • The relief sought

Notices to Lock Trust must be sent to:

Lock Trust, Inc.
3001 North Rocky Point East
STE 200
Tampa, FL 33607 US
ATTN: Legal

If the dispute is not resolved within sixty (60) days, either party may initiate arbitration.

Arbitration Procedures

Arbitration will be conducted by the AAA under its Commercial Arbitration Rules, as modified by this Agreement.

  • Location: Florida (unless otherwise agreed)
  • Claims ≤ $10,000 may be resolved by documents, phone, or in-person hearing
  • Arbitrator must issue a reasoned written decision

The arbitrator decides all issues of scope, enforceability, and arbitrability.

Fees & Costs

Arbitration fees and attorneys’ fees are governed by AAA Rules unless otherwise required by law.

Confidentiality

All arbitration proceedings, decisions, and awards are strictly confidential, except as required by law.

Severability

If any provision of this Arbitration Agreement (other than the class action waiver) is found unenforceable, it will be replaced with an enforceable provision that most closely reflects the original intent.

If the class action waiver is found unenforceable, this entire Arbitration Agreement will be null and void, and disputes will be resolved in court under the governing law and venue provisions.

20. Changes to Agreement

Lock Trust may update this Agreement from time to time. Continued use after notice constitutes acceptance.

21. Miscellaneous

  • Assignment prohibited without consent
  • Force majeure applies
  • Unenforceable provisions do not affect the remainder
  • This Agreement constitutes the entire agreement unless supplemented by written addenda
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