How Can We Help?
Link A Payment Method
(Optional but Recommended)
- Add a bank account, credit/debit card, or funding source.
- This enables you to send/receive funds or make purchases.
- Under “My Account”
- Navigate to “Add Bank Account”
- Go to Manage Bank.
- Select “Add Bank”.
- Plaid’s Interface
- A secure Plaid window will appear.
- Enter mobile number & Continue.
- Phone Verification: Enter the SMS code sent to your mobile number.
- Choose the Plaid Option
- When prompted, choose “Connect via Plaid Instantly Verify”.
- Tap Continue to proceed.
- Search and Select Your Bank
- Use the search bar to find your financial institution.
- Tap your bank’s name to proceed.
- Log In Using Your Online Banking Credentials
- Enter the username and password you use for online banking.
- Some banks may also ask for:
- Two-factor authentication (e.g., SMS code or security question)
- Biometric authentication (if using a mobile device)
- Choose Which Account(s) to Link
- If your bank account has multiple sub-accounts (e.g., checking, savings), select the one(s) you want to link.
- Authorize Access
- Confirm that you allow the eWallet platform to access account balances, account numbers, and transaction data as necessary.
- Finish Setup
- Your bank account is now linked to your eWallet.
Optional: Confirm Micro-Deposits (manual Verification)
For microdeposit verification, LockTrust will initiate two small deposits to the target bank account. The amounts of these small deposits must then be verified to show that our customer has access to the bank account.
- Some platforms may still require you to verify small test deposits (within 1–2 business days) before full access is granted.
- Enter the exact deposit amounts back in the app when prompted.